Nick Vannoy Email & Phone Number

Santa Clarita, CA, US

Purchase, NY, US

Santa Monica, California, US

Key Accomplishments- Pioneered the Escalation Manager role, working with cross-functional leaders to develop documentation as well as a Confluence repository for visibility.- Facilitated the resolution of all customer escalations. Reduced the average lifetime of critical escalations by 50% year over year in 2024. Overall lifespan in 2024 down 59% YTD.- Met.

Santa Monica, California, US

Key Accomplishments:- Consistently exceeded Key Performance Indicators and Service Level Agreements.- Trained and mentored agents for performance, developing soft and technical skills, and troubleshooting ability.- Achieved the highest ratings for managers in employee satisfaction surveys. Coinciding with the longest employee tenure across the.

Santa Monica, California, US

Key Accomplishments:- Led a team of Technical Support Specialists & Support Engineers in providing outstanding support while consistently achieving high CSAT scores- Onsite experience as a Subject Matter Expert with key enterprise customers in support of implementations to resolve complex issues as neededPrimary Responsibilities:- Ensure SLA's and KPI's.

Santa Monica, California, US

Tier 2 B2B support of a secure, private, HIPAA compliant SaaS text messaging application on Android/iOS/PC platforms.Working with Enterprise Sales personnel as a technical resource to consult with clients.Working closely with Project Management personnel to successfully implement new clients.Consulting with organizational IS teams to facilitate the.

IT help desk and systems administration. Providing remote help desk support of surveillance servers, including network and systems administration for a national client base. Duties include configuring and troubleshooting networking devices, firewalls and servers using a GeoVision based cameras and software.Products, services and technologies:Remote access.

• Installed and administered: Microsoft Active Directory, DNS, Exchange, Outlook and IIS6&7.
• Installed and administered: Fedora Linux, LDAP, Bind, CUPS, Apache
• Installed and administered: Cisco routers, switches and designed VLANs

• Troubleshooting of electrical and mechanical systems
• Perform tune-ups, change fluids, repair and/or replace other automotive hardware.

Zero cost, turn-key fundraising for schools, churches, charities, etc. Any organization that would benefit from capital from something that almost everyone has but doesn't use or want - old cell phones.B2B acquisition, distribution, and recycling of mobile phones.

Central Distribution Center Manager:Responsible for distribution of all materials and supplies to entire company including 11 warehouses supporting around 100 technicians with fully stocked trucks.Inventory Control:Weekly cycle countsPurchasing:Issue purchase orders based on the needs of the companyMeet with and negotiate pricing with.

Laguna Hills, California, US

Created and implemented written policies and procedures. Analyzed process flow and implemented key metrics which streamlined deployment, RMA and stock management. Managed logistics between production factory and client. Through implementation of quality control measures virtually eliminated errors.

Westlake Village, California, US

Managed in house and off site inventory. Developed policies and procedures. Selected to start up department. Mentored departmental personnel. Achieved customer satisfaction rating of 99.5%.

Washington, DC, US

• Earned Letters of Commendation for outstanding performance of duties.
• Performed one tour of duty in Iraq in support of Operation Iraqi Freedom

Bachelor Of Science (Bs), Information Systems And Cybersecurity

Associate Of Science (As), Computer Networking Systems