Director Of Operations
CurrentNetwork Operating Center (NOC) Director accountable for Network health and uptime, Customer Support and Field Maintenance activities
Jan 2022 - Present
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Nicolas De Vanssay Email & Phone Number
NOC Director | Customer Experience Expert
at
Covage
1 work email found
@covage.com
4 phones found area 973, 207, and 134
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
NOC Director | Customer Experience Expert
Location
Bordeaux, Nouvelle-Aquitaine, France
Who is Nicolas De Vanssay? Overview
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Quick answer
Nicolas De Vanssay is listed as NOC Director | Customer Experience Expert at Covage, based in Bordeaux, Nouvelle-Aquitaine, France. AeroLeads shows a work email signal at covage.com, phone signal with area code 973, 207, 134, and a matched LinkedIn profile for Nicolas De Vanssay.
Nicolas De Vanssay previously worked as Director of Operations at Covage and Customer Experience Director at KOSC Telecom at Kosc Telecom. Nicolas De Vanssay holds Bs/Bsc And Ms/Msc, Civil And Maritime Engineering from Le Havre Normandy University.
Company email context
Email format at Covage
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{first}.{last}@covage.com
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Profile bio
About Nicolas De Vanssay
With over 25 years of experience in the telecommunication industry, I am a seasoned and certified Director of Operations at Covage, a leading wholesale bandwidth connectivity provider in France. I am responsible for ensuring the quality of service throughout the life cycle of services provided to our customers, across all markets and product portfolios.I have a proven track record of delivering business process streamlining and cost-saving initiatives that increase margins and revenues, as well as driving sound changes to the organization to achieve best-in-class standards and consistently improve customer experience. I have successfully managed production, support, network expansion, procurement, logistics, and field operations teams, as well as internal IT support. I have also facilitated the integration and merger of KOSC Telecom and Covage under the Altitude Group umbrella, leveraging my strong communication, people management, and interpersonal skills.
Listed skills include Telecommunications, Service Delivery, Voip, Ip, and 27 others.
Current workplace
Nicolas De Vanssay's current company
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11 roles
Nicolas De Vanssay work experience
A career timeline built from the work history available for this profile.
Customer Experience Director At Kosc Telecom
Kosc Telecom
Alternative telecom carrier founded in 2016 providing wholesale bandwidth connectivity dedicated to the enterprise market in France.Accountable for Customer Experience, enabling revenu growth through service excellence and customer loyaltyManagement of production/build and support/run teams circa. 40 peopleResponsibilities also included infrastructure.
Sep 2018 - Dec 2021
Director Customer Service
Operate 24/7 multi-lingual, multi-channels customer Help-Desk* Multi-technologies (IT, Transmission, Data, Voice & VoIP) First & Second Line support * Incident Management, Problem Management, Change Management * Vendor Management (Field Service & Local Loop Access) * Quality Management System (ISO9001 certified) * Planning, design and delivery of agent.
Jul 2014 - Aug 2018
Operations Director, North America
Build & own local P&LCost-base optimization delivering 60% reduction of backbone infra & $2.5m opex saving* Contract (renewals, SLA service credit) & inventory management (invoice reconciliation to identify and remove unused local loop circuits and cross-connect)* Infrastructure & network optimization of existing assets (renewals & migrations)Business.
Feb 2009 - Jun 2014
Operations Director – Enterprise Business Division
Interface between Sales and Operations to capture business requirements, ensure alignment, agree OLAs, and own improvement plansAccountability back to the business divisions for Customer Experience initiatives managed by OpsOps engagement and sign-off for non-standard / bespoke customer solutions
May 2008 - Jan 2009
Senior Manager - Service Delivery
Offshoring / Captive BPO – Business Process OffshoringTransition of IP/MPLS processes from Europe to Shared Service Center (SSC) back-office in IndiaRecruitment, training, definition Standard Operating Procedures (SOPs), Operating Level Agreement (OLAs), quality procedure (6 sigma) and reportingAudit existing local country processes and establish best.
Mar 2005 - Apr 2008
Service Delivery Ip Configuration Manager
Team of 20 located in 5 European countriesPan-European operational responsibility for provisioning and configuration of all IP/MPLS services Responsible for bringing together local teams into a centrally managed organizationLed standardization of processes across 13 different countries into the central function
Jul 2003 - Feb 2005
Carrier Relations Manager
Team of 6 responsible for OffNet access procurement (France only)Local Loop Unbundling Project Management (Degroupage) including Product Management, OSS/BSS (API to ILEC platform), physical deployment of DSLAM, definition of ITIL processes, training & support as well as interface to French Regulatory body (ARCEP formerly ART)Cost saving initiatives.
Sep 2000 - Jun 2003
Managing Director
Sitcom
Assisted in founding and running this cell phone tower building company to 35 employees and € 4.5m (30 million French franc) income revenue in 2000. Clients included Cegetel SFR, FTMI (Orange), Bouygues Telecom, and Nokia Siemens.* Recruitment, management of both administrative and technical staff* Legal, operational & financial management planning and.
Dec 1997 - Aug 2000
Gsm-Umts Project Manager
Esr
Follow-up technical turn-key projects: design, estimates, permits, construction site control including H&S compliance, commissioning, testing and acceptance Responsible for individual project P&L
Sep 1995 - Nov 1997
Military Service (French Navy)
Chart officer personnel aboard French Navy seagoing vessel Ventôse9 months campaign Atlantic, Caribbean, Gulf of Mexico from Norfolk VA to Fortaleza, Brazil
Aug 1994 - Aug 1995
2 education records
Nicolas De Vanssay education
Bs/Bsc And Ms/Msc, Civil And Maritime Engineering
Le Havre Normandy University
Btec Higher National Diploma, Civil Engineering
Estp - Grande École D'Ingénieurs De La Construction
FAQ
Frequently asked questions about Nicolas De Vanssay
Quick answers generated from the profile data available on this page.
What company does Nicolas De Vanssay work for?
Nicolas De Vanssay works for Covage.
What is Nicolas De Vanssay's role at Covage?
Nicolas De Vanssay is listed as NOC Director | Customer Experience Expert at Covage.
What is Nicolas De Vanssay's email address?
AeroLeads has found 1 work email signal at @covage.com for Nicolas De Vanssay at Covage.
What is Nicolas De Vanssay's phone number?
AeroLeads has found 4 phone signal(s) with area code 973, 207, 134 for Nicolas De Vanssay at Covage.
Where is Nicolas De Vanssay based?
Nicolas De Vanssay is based in Bordeaux, Nouvelle-Aquitaine, France while working with Covage.
What companies has Nicolas De Vanssay worked for?
Nicolas De Vanssay has worked for Covage, Kosc Telecom, Colt Technology Services, Sitcom, and Esr.
How can I contact Nicolas De Vanssay?
You can use AeroLeads to view verified contact signals for Nicolas De Vanssay at Covage, including work email, phone, and LinkedIn data when available.
What schools did Nicolas De Vanssay attend?
Nicolas De Vanssay holds Bs/Bsc And Ms/Msc, Civil And Maritime Engineering from Le Havre Normandy University.
What skills is Nicolas De Vanssay known for?
Nicolas De Vanssay is listed with skills including Telecommunications, Service Delivery, Voip, Ip, Managed Services, Outsourcing, Management, and Mpls.
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