Head Of Investment Products Nl & Be (Tribe Lead)
Amsterdam & Brussels
Responsible for the Investment Product P&L and strategy of ING Netherlands & ING Belgium. Leading a multi-disciplinary team of 350-500 fte that covers all products & services, channels & tooling, customer service, operations, and investment management. Member of the Retail Banking MT of both countries.- Delivered an end-to-end investment platform for the combined Dutch/Belgian market, and successfully migrated the Belgian customers and assets to this NL-based shared platform- Modernized and digitized the product offering and customer experience in both countries- Created structural growth in number of customers, assets under management, and income- Developed and launched a modern investment management structure that reduced costs for clients, and increased customer relevance, revenue, and operational efficiency