Niels Van Der Eijken Email & Phone Number

Eindhoven, Nb, Nl

Valkenswaard, North Brabant, Netherlands

- Checking and correcting the gas and electricity measurement data for business customers, in collaboration with all market parties involved. A kind of back office function to support the billing, customer service, account management, balancing, contracting departments, among others, regarding all questions regarding meter readings and consumption for both small and large connections for business customers. Inaccuracies or incompleteness in the measurement data can have many different causes, it is MDM's task to overcome this, determine the cause, correct the data, and implement follow-up actions.- I have further deepened, aligned and taken the MDM function to a higher level by implementing various improvements in the process.

Science Park Eindhoven

- Finance: bank booking, managing AP & AR, point of contact & support for related finance matters, managing our insurance package, co-managing our fixed assets, submit declarations; turnover tax, ICP, CBS.- Logistics: Managing our logistics partners, point of contact & support on logistics matters, inventory planning for OEM customer for 5 call off stock HUBS in EU and UAE, arranging shipments EU and export.

Netherlands

01-sept-2016 – present Kuehne + Nagel - Cisco Return Process Quality Analyst: Asset recovery by means of investigation and supervising investigations; Checking and adjusting B2B booking issues; Reporting to management, finance, customer and business partners; Handling, preparing and supervising special customer requests (VAS); Processing configuration orders by assembly and installing software. 01-jul-2012 – 31-aug-2016 Kuehne + Nagel - Product screening planner / coordinator + Customer Support for Cisco Systems: All the below + Screening work planner and coordinator; Monitoring and reporting to management, finance and customer (BPM and sales), hosting daily conference calls for fine tuning and act on last minute priority demand changes and updates; Component & consumable management; Safeguard screening quality; Stock control and stock control supervision; backup financial engineer. 01-04-2008 – 31-jun-2012 Kuehne + Nagel - Customer Support for Cisco Systems: "Maintaining various communication flows between K+N, customer, business partners and third parties; Proactively participating in process development; Ownership of various daily and weekly reports and hosting connected conference calls with customer and business partners. E.g., flows like “RMA” / “in transit shipments” / “weekly volumes” / “consumables” / “special issues and VAS activities”; Handling, preparing and supervising special customer requests (VAS); Trouble shooter and problem solver; Proactively implementing and reporting cost savings; Cycle counting, stock control and supervision; Order entry, preparation and tracking.Software: MS office (outlook, Excel, Visio, Word, Access); WMS and ordering systems: Oracle, Ciel, IFS; various Cisco web-tools."

Netherlands

Inventory management; Maintaining information flows; directing and coordinating the booking office; selecting new staff; personnel evaluation and appraisal; (financial) reports; administrative processing of customer orders (sales orders, shipping manifests and invoices); design, optimization and control of logistical process flows; check and prepare: pick tasks for warehouse, checklists for incoming shipments, pick and pack orders for outbound shipments; stock counting and management process.Software: MS Office (Outlook, Excel, Visio, Word, Powerpoint, Access), TIPTOP: ASUS booking and database software, E-repair: ASUS software supporting the entire repair process and swap, E-Service: Web based application for ordering of goods by customers and SBU's, WMS (Asus software, warehouse management system)

Doorman, receptionist, telephone attendant, including urgently calling in operating teams, mailroom