A decade ago, I entered the beauty industry, and it's been a life-changing journey. From starting in retail, where I developed my ability to connect with clients through skincare and makeup, my passion drove me to diverse roles – product consultant, makeup artist, operations lead, brand ambassador, B2B sales pro, Zendesk and Shopify expert, National Account coordinator, and now Dermalogica's Associate Ecommerce Manager for Sephora.com. I've navigated industry shifts which have all fueled my commitment to delivering results for my teams and projects.Noteworthy highlights from the past 10 years:As a National Account coordinator, I've enhanced operational efficiency, including forecasting sampling needs and aligning with shipping compliance.As a Shopify expert, I facilitated the platform transition for the Customer Service team, overcoming challenges and enhancing efficiency.As a Zendesk expert I implemented processes that streamlined responses from weeks to hours, with informative dashboards to guide management and hold the team accountable.As a B2B sales professional, I consistently hit targets and played a pivotal role in guiding accounts through digital transformations during COVID.As a brand ambassador, I boosted sales and generated valuable leads for brands during trade shows.As a product consultant at SiJCP, I excelled in driving event sales, achieving a 95% success rate in meeting sales targets.This journey has cultivated my passion for the industry and drives me to continue to challenge and develop myself.
