Rohan Raj Email & Phone Number

United Arab Emirates

United Arab Emirates

Abu Dhabi, United Arab Emirates

Develop and maintain an extensive working knowledge of CNL Software’s solutions and capabilities.Create detailed design documentation for customer submission, review and approval.An authority in all aspects of the design, build, integration, test, quality control (QC), commission and deployment of IPSecurityCenter based solutions.Possess an in-depth knowledge of the setup, configuration and operation of 3rd party subsystem edge devices (closed-circuit television (CCTV)/Access Control/Intruder Alarm etc.) and their integration with CNL Software solutions.Produce detailed functional and operational customer requirements specifications based on site visits, requests for information (RFI), requests for proposal (RFP) and other commercial and technical documentation.Conduct in-depth product and solution demonstrations when required.Operate as an ambassador for the company and always present a professional, tactful, diplomatic presence when interacting with end-user customers, reseller partners and third party system and equipment manufacturers.External:Participate in delivering CNL Software's solutions at end-user and reseller partner customer locations.Develop and maintain strong relationships with end-user customers, reseller partners, and system and equipment manufacturers.Participate in trade shows, exhibitions, and seminars as requested.Proficient in training end-user customers and reseller partners in all aspects of CNL Software’s solutions.Internal:Ensure a high degree of consistency and that quality is adhered to across all product deployments to meet agreed to Statement of Works (SOW)/Functional Design Specifications (FDS) for a given project.Ensure detailed documentation is maintained throughout each project to ensure a smooth handover to Customer Support once the project is completed.Provide constructive feedback and intelligence to the Product and Development teams to enhance the company’s solutions and commissioning capability.

Abu Dhabi

• Initiate:o Analyze Customer Requirement.o Prepare a design document.o Present a design Document.o Checked and Emphasis a Design advantages based on the Existing or competitor design.o Perform changes on the Cost/ Design limitation and other Parameters• Plan:o Perform POC with Vendor and integrate them.o Create HLD.o Create BOM.o Create BOD.o Create LLD.o Create BOQ.o Create Project Plan.o Create Resource Plan.• Execute:o Create Parallel Implementation Plano Create Dependent Implementation Plan.o Track Progress of each Parallel and Depended Implementation.o Handover the Infra for Vendor check.o Changes in Implementation.• Control:o Bring the System to production.o Monitor the System for Testing Phase.o DR and Primary Site test.• Close:o Handover of all the Design details.o Costing.o Value Added Services.o Cost overhead.• Operations:o Monitor and Control System.

Bengaluru Area, India

• Manage Lab• Manage the Repro Cloud• Manage the Lab Equipment’s.• Design the Customer Decenter design for RND and TSE for research, Troubleshooting and Development.• Manage the Resource utilization of the Cloud.• Procure the Datacenter Equipment’s which are in more demand by customers.• Allocate storage and Network for the Repro Environment.• Provide Setup for training.• Manage the Storage, Networking, Physical and VMware Products.• Keep a track of all the Datacenter Equipment’s.• Install and Modify the Physical Servers for the Correct Customer Setup.• Conduct team meeting with TSE to get the Details of their requirement.• Work with TSE and GTL for Optimizing the Resource usage.• Worked with One Cloud Content development team for Designing Datacenter templates.• Worked with SDK team for providing Development environment.• Manage the Datacenter Application like DHCP, ESXUDA and ISO and OVF Share.• Perform the upgrade and Power Maintains.• Update users about the new servers and Hardware in the lab.• Work with VMware customers to help setup the Lab for their issue.• Work with sales for the Demo lab for customers.• Test Migration plans for the PS team.• Perform the New Product lab for testing and Training purpose.• Taking training for New Hires, TSE and GTL about the lab infra and its working.

Bangalore, India

– EMC, Brocade, VMware, Linux and HP Products; Daily Check and Accept all the alerts in the SAN Devices.Check the Performance and Usage Difference in SAN and IO Status.Check Hosts Alerts for storage and replication errors.Provision and remove Storage.Retire Storage and Server.Preform Upgraded and Patch Installation.Check for Tiering options.Migrate Storage.DC Change Updating.Subject Matter Expert – EMC NAS Products

Bangalore

Having worked in direct collaboration with the research and development teams of these servers and an active member of their forums, I would say I hold a strong foundation to storage and the certifications I have completed stand by that. Services I render: · Trainings – Classroom and Virtual learning of the below products from Implementation, Configuration to troubleshooting on production machines. EMC Products (VNX, VNXe, Celerra, Clariion, Symmatrix, Avamer, Power path, Recover point, Disk Extender, Replication Manager, Recover point, Data domain, VPLEX, Isilon and Centera.) VMware, Symantec (NetBackup and Enterprise Manager), SAN Switches (Brocade and Cisco), OS (Windows, Linux and UNIX). · Assistance in Implementation: ü Installation of EMC Celerra and VNX boxes at customer site. ü Configuration of Celerra Replication between Source & Destination sites, iSCSI Data-stores & NFS Data-stores for ESX hosts & UNIX hosts, Network HA in VNX and Celerra. · Technical Support: o Are you looking for instant support on EMC products without having to wait for technical support personnel to work his way through basic troubleshooting in a beginner’s level? I can show you where the problem rests and provide you a faster resolution. o Do you need alerts activated or knowledge of what the alerts stand for and why you are receiving them? o Are you looking for bug fix information? · Consulting: § Assistance in suggesting the right servers to be used depending on the production load and criticality based on performance, customization and feature availability

Bangalore

SME Role: Need to help people in Critical Issue and escalate to the Development or Engineering team for further Details.Need to Help Engineering collaborate with Networking and SAN and Third Party Products.Document all the New Issue as KB Article and Update Engineering and Development team for the same.Handle Escalation cases and handle SR with Priority.Take Training for VNXe Celerra and VNXe engineers about the Technical Details.Engineer Role: Pick Up New Issue in the Q and provide Update to whole Team and make them aware about the issue.Forums: Update Customer and Internal Forums and reroute them to Tech team if needed more help.Reroute Forums depending on forums and all details to their Links and TagsImplementation Role: Contact SAM DSM Sales and Customer and get the environment Details and then update the VNXe and install the product depending on the customer needs.Check the Performance, Replication, and backup methods for customer.Update all the Details to SAM DSM Sales and Customer the Environment details and update them the cost factor with the details.

Bangalore,India

HP Tape Library

Bangalore

Achievements:Winner of Best Blogger of the year from EMC for the Forum performance of the year. Awarded Individual performer by Wipro management. Job Profile:Involved in Product support for EMC NAS products like Celerra.Ensure prompt resolution of filed escalation cases and assist the Filed team in resolution of issues at customer site.Involved in troubleshooting of EMC NAS hardware, SAN storage like Clarion, Symmatrix and software like Replication, CIFS NFS, iSCSI, NDMP, CDMS and other supported software.Manage storage & network performance issues besides providing suggestive inputs and implementing customized solutions for various issues.Involved in installation of EMC Celerra, Clariion on customer site apart from conducting crash dump analysis for data mover panics and reboots followed by remedial measures.

Diploma, Computer Engineering

Activities and Societies: Dance, Group DiscussionStudy

10Th, Computer Science

Activities and Societies: QAStudy