•Responsible for testing and signing-off new system features and fixes. • Responsible for Investigating and resolving system queries and related issues. • Accountable for developing claims process maps, enhancements & error specifications and informing relevant parties of system changes in the form of go-live notifications.• Writing test cases for features planned for development. Supporting colleagues in defining acceptance criterions and test cases for release of the planned development tasks.• Completing functional testing of new features once the code is release to the test environment, and regression tests for preparation towards final release to production environment. • Detecting and tracking software defects and inconsistencies.• Co-ordinating Acceptance Test with end users, document feedback and initiate corrective actions, raising bug reports, ensuring that the client experience are put first.• Highlighting key issues to developers in developed features and providing detailed, clear reports for bugs observed to enable efficient resolution. • Maintaining library of test plans for regression tests and updating this library with new changes to features.• Keeping to schedule and working to meet deadlines.• Adhering to quality procedures, standards or specifications and ensuring that they are met at all times.• Suggesting improvements to support the testing lifecycle. • Working with a distributed team, communicating with developers and product owners, providing support and participating in knowledge sharing activities.• Writing test cases for features planned for development. Supporting colleagues in defining acceptance criterions and test cases for release of the planned development tasks. • Completing functional testing of new features once the code is release to the test environment, and regression tests for preparation towards final release to production environment.• Detecting and tracking software defects and inconsistencies.

1. Creation of Training Programme:°Training Content e-learning (PowerPoint Presentations and e-learning tests)°Practical Assignments.2. Assessment and Mark allocation3. Training Admin

•Correspondence with insured clients•Telephone conversations with insured clients•Root cause analysis on the claim when complaint is lodged•Prevent complaints to escalate to Resolutions Department•Suggestions on how to improve processing of claims to prevent complaints•Analysis of complaints history with detailed feedback to relevant managers

• Overseeing the storing and retrieval of records at the Marketing & DistributionDepartment• Create and populate spreadsheets for databases• Assist in the management of BWC distribution projects• Write and post content for BWC social media• Manage office media and DVD libraries• Liaise with film festivals and manage submissions• Help coordinate the planning and execution of events• Assist production team where necessary

+ Working as part of the broader communications team at the Bertha Centre and Graduate School of Business.+ Managing image and photo library for the Centre+Updating internal communications boards and display stands+Maintaining media lists, meeting minutes, filing+Assisting with events communications before, during, and after incl. sharing content on relevant social media platforms.+Assisting with the generation of draft print and online content.+Drafting the Centre’s monthly newsletter.+Assisting with weekly social media content plans+Web updates+Assisting with monthly communications and marketing reporting+Assisting with design updates to marketing collateral

Event ImplementationAssist with the events co-ordinator with the co-ordination & implementation of all marketing events which may include (but is not limited to securing venue and catering, overseeing the registration and branding set up at each event. Social media monitoring and postingAssist with overseeing and maintaining regular posts to all social media platforms in accordance with the overall marketing strategy. AdministrationAssist with the scheduling of meetings in the marketing meeting room and taking minutes as and when required.Updating the events calendar (digital calendar and events board) including researching worldwide event / opportunities that match our outputs.Assisting the marketing team with ad hoc tasks as & when required. Bulk Email DistributionAssist with customising and then disseminating bulk mailers / reminder emailer / direct mailers / newsletters etc.

• General Office Administration• Effective Filing and Document Tracking System• Filling system and Record keeping• Administer Incoming and Outgoing mail • Record income/Outgoing confidential/Restricted mail• Customer services • Media Liaison, • Media monitoring and organising and implementing events Writing articles and taking pictures

Writing articles, Assistant editor, Content compiler Twitter and Facebook, Media Liaison, Media monitoring, Writing minutes etc.