Nathan Walker Email & Phone Number

Austin, Tx, Us

Santa Clara, California, Us

Driving Customer Success with Enterprise Conversational AII lead the global presales solution architecture practice for Amelia, SoundHound AI's leading enterprise-grade conversational AI solution. My team of highly skilled architects is critical in ensuring successful customer engagements.Key Responsibilities:Unearthing Customer Needs: I guide my team in conducting in-depth discovery calls with prospective clients to understand their unique business challenges and opportunities for Amelia's conversational AI capabilities.Showcasing Innovation: My architects craft compelling demos that showcase how Amelia can seamlessly integrate with existing systems and automate complex tasks, driving efficiency and enhancing customer experiences.Project Scoping and Proposal Development: We lead the project scoping process, defining the optimal solution that addresses the client's specific needs. This includes crafting detailed Statements of Work (SOWs) for our professional services, ensuring transparency and cost-effectiveness.Delivery Transition: We work closely with the delivery team to ensure a smooth handover, guaranteeing a successful implementation and maximizing the value Amelia brings to our clients.Team Leadership & Growth: I am passionate about building and mentoring a high-performing team. We continuously refine our skills and stay at the forefront of technological advancements in the conversational AI landscape.By leveraging Amelia's robust platform, I empower my team to deliver innovative solutions that transform customer interactions and streamline operations for businesses across diverse industries.

New York, New York, Us

Responsible for demoing, scoping, designing, and delivering Amelia, a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms.Key member of the leading sales organization in a global organization. Handling South, Midwest, and Canada regions, contributing to a sales quota of $8M per quarter in multiple verticals, including medical, hospitality, HR, and more.Responsible for designing and leading technical demos of our conversational AI platform with the goal of resonating with an audience that regularly included a mix of highly technical IT leaders and C-level business executives of Fortune 500 companies. Expertise in designing conversation AI solutions from a full stack development perspective. Work with clients and their vendors to scope, design, and present solutions; everything from high level UI designs, such as sample dialog and UI designs, to deep technical/architectural diagrams involving a mix of technology, from legacy on-prem systems to modern web architecture.Primary point of contact within the sales team for responding to RFPs and writing SOWs.Maintain post-sales client management responsibility in a delivery capacity, ensuring that key KPIs are met, and identifying opportunities to improve/expand services.

Dallas, Tx, Us

Responsible for developing, deploying, and managing a customer support solution for an unreleased marketing application at a startup in Dallas. Implemented Freshworks as our end-to-end customer management platform; deployed and implemented CRM for the sales team, and deployed an omnichannel (phone, chat, email and social media) support solution.Worked as our front line support at product launch, onboarding new users to the platform and assisting with any technical issues.

San Marcos, Tx, Us

Responsible for managing 40+ technical support representatives across multiple platforms and products.Key Responsibilities:Ensuring customer inquiries through multiple voice, chat, and social channels are handled within SLA requirements.Assisting with troubleshooting complex customer issues for several products, including DSL, FiOS, website and email hosting, antivirus, cloud backup services, malware removal, pc tuneups, peripheral support, and many others.Actively managing team performance by monitoring real time call data.Coaching agents on their performance by reviewing key metrics.Building reporting for team metrics and profitability.Reviewing call recordings and other logs to ensure a high quality customer experience.Building staffing projections based on historical data, and scheduling agents.Managing payroll, including vacations, paycheck discrepancies, and overtimeManaging customer escalations, including supervisor request, repeat issues, and many others.High-level client interaction, including providing feedback on customer complaints and providing ad-hoc reporting.Managing day-to-day call data and trends to assist with identifying possible outagesTraining employees on new processes.Recruiting from within the company to work on special projects.

Global, Us

PC repair for a major semiconductor factory, including hardware issues for desktop and laptops for multiple operating systems.