Nathan Walker Email and Phone Number
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Nathan Walker personal email
Nathan Walker is a seasoned AI expert and the Senior Director of Global Solution Architecture at Amelia. With a degree in Computer Science and industry-leading certifications, including CCNP, Nathan has developed extensive expertise in network infrastructure, telecommunications protocols, and enterprise architecture. Throughout his career, Nathan has gained broad experience across contact centers, data analytics, and machine learning. This diverse skill set allows him to navigate the challenges and opportunities in today’s evolving enterprise environments and deliver transformative AI solutions at the intersection of technology and customer experience. Nathan is renowned for his technical acumen and ability to bridge the gap between business requirements and technical execution. His expertise has led to the successful design and implementation of scalable AI-driven solutions for clients across a wide range of industries. These solutions have consistently delivered measurable value, driving business growth and enhancing customer experiences.
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Senior Director Global Solution ArchitectureSoundhound Ai Apr 2024 - PresentSanta Clara, California, UsDriving Customer Success with Enterprise Conversational AII lead the global presales solution architecture practice for Amelia, SoundHound AI's leading enterprise-grade conversational AI solution. My team of highly skilled architects is critical in ensuring successful customer engagements.Key Responsibilities:Unearthing Customer Needs: I guide my team in conducting in-depth discovery calls with prospective clients to understand their unique business challenges and opportunities for Amelia's conversational AI capabilities.Showcasing Innovation: My architects craft compelling demos that showcase how Amelia can seamlessly integrate with existing systems and automate complex tasks, driving efficiency and enhancing customer experiences.Project Scoping and Proposal Development: We lead the project scoping process, defining the optimal solution that addresses the client's specific needs. This includes crafting detailed Statements of Work (SOWs) for our professional services, ensuring transparency and cost-effectiveness.Delivery Transition: We work closely with the delivery team to ensure a smooth handover, guaranteeing a successful implementation and maximizing the value Amelia brings to our clients.Team Leadership & Growth: I am passionate about building and mentoring a high-performing team. We continuously refine our skills and stay at the forefront of technological advancements in the conversational AI landscape.By leveraging Amelia's robust platform, I empower my team to deliver innovative solutions that transform customer interactions and streamline operations for businesses across diverse industries.
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Solutions ArchitectAmelia, An Ipsoft Company Apr 2019 - Mar 2023New York, New York, UsResponsible for demoing, scoping, designing, and delivering Amelia, a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms.Key member of the leading sales organization in a global organization. Handling South, Midwest, and Canada regions, contributing to a sales quota of $8M per quarter in multiple verticals, including medical, hospitality, HR, and more.Responsible for designing and leading technical demos of our conversational AI platform with the goal of resonating with an audience that regularly included a mix of highly technical IT leaders and C-level business executives of Fortune 500 companies. Expertise in designing conversation AI solutions from a full stack development perspective. Work with clients and their vendors to scope, design, and present solutions; everything from high level UI designs, such as sample dialog and UI designs, to deep technical/architectural diagrams involving a mix of technology, from legacy on-prem systems to modern web architecture.Primary point of contact within the sales team for responding to RFPs and writing SOWs.Maintain post-sales client management responsibility in a delivery capacity, ensuring that key KPIs are met, and identifying opportunities to improve/expand services. -
Support ManagerGot2Go2 Sep 2018 - Mar 2019Dallas, Tx, UsResponsible for developing, deploying, and managing a customer support solution for an unreleased marketing application at a startup in Dallas. Implemented Freshworks as our end-to-end customer management platform; deployed and implemented CRM for the sales team, and deployed an omnichannel (phone, chat, email and social media) support solution.Worked as our front line support at product launch, onboarding new users to the platform and assisting with any technical issues. -
Operations ManagerTelenetwork Feb 2007 - Sep 2018San Marcos, Tx, UsResponsible for managing 40+ technical support representatives across multiple platforms and products.Key Responsibilities:Ensuring customer inquiries through multiple voice, chat, and social channels are handled within SLA requirements.Assisting with troubleshooting complex customer issues for several products, including DSL, FiOS, website and email hosting, antivirus, cloud backup services, malware removal, pc tuneups, peripheral support, and many others.Actively managing team performance by monitoring real time call data.Coaching agents on their performance by reviewing key metrics.Building reporting for team metrics and profitability.Reviewing call recordings and other logs to ensure a high quality customer experience.Building staffing projections based on historical data, and scheduling agents.Managing payroll, including vacations, paycheck discrepancies, and overtimeManaging customer escalations, including supervisor request, repeat issues, and many others.High-level client interaction, including providing feedback on customer complaints and providing ad-hoc reporting.Managing day-to-day call data and trends to assist with identifying possible outagesTraining employees on new processes.Recruiting from within the company to work on special projects. -
It Field TechnicianCsc Sep 2006 - May 2007Global, UsPC repair for a major semiconductor factory, including hardware issues for desktop and laptops for multiple operating systems.
Nathan Walker Skills
Frequently Asked Questions about Nathan Walker
What company does Nathan Walker work for?
Nathan Walker works for Soundhound Ai
What is Nathan Walker's role at the current company?
Nathan Walker's current role is Senior Director Global Solution Architecture @ SoundHound Amelia.
What is Nathan Walker's email address?
Nathan Walker's email address is nw****@****ork.com
What are some of Nathan Walker's interests?
Nathan Walker has interest in Social Services.
What skills is Nathan Walker known for?
Nathan Walker has skills like Php, Mysql, Sql, Linux System Administration, Microsoft Excel, Sales Management, Business Process Management, Call Centers, Technical Support, Employee Training, Cisco Network Devices, Email Hosting.
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