Nicole W. Email & Phone Number

United States

Salt Lake City, Ut, Us

Managed project milestones and deliverables to ensure on-time product and procedure releasesProvided clear communication with team members and stakeholders to align project goalsRegularly documented project requirements and processes to ensure clarity and consistencyIdentified risks early to develop contingency plans to mitigate potential issues

Led regular team meetings to track progress and identify areas for improvement in performance Assigned clear roles based on team member's strengths and optimized productivity and efficiencyMotivated the team to achieve key goals through effective communication and goal-settingAnalyzed performance data to refine processes and enhance performance

Cultivated an innovative team environment focused on brainstorming and problem-solving for better performance outcomesDevelop tailored training programs to enhance team skills and contribute to overall KPI success Encouraged continuous learning and provided feedback to drive personal and team growth

Delivered excellent customer service to new and existing clientsEnsured compliance with all relevant banking regulations Analyzed applicant’s financial data, credit history, and financial goals

United States

Developed and executed marketing plans that aligned with client business objectives, driving product successManaged client accounts, assessing needs, and delivering solutions to boost revenueConducted market research to inform product positioning and strategies Launched and restructured multi-channel strategies, resulting in continuous revenue growth

Draper, Ut

Successfully spearhead social media campaigns that increased website traffic and conversionsLead and organize Ready Store's catalog design, copy, and coupon code redemption trackingAuthor, edit and share engaging SEO content through emails and social media channelsGenerated daily, weekly and monthly reports using Excel to present to the marketing team and C-level execs

Acquired Molding Box

Greater Salt Lake City Area

Implement and maintain strong branding presence online and at trade showsCreated A/B testing campaigns. Analyzed data to improve messaging and user return rateReport, track, and analyze online campaign performance proving success in strategies and ROI Prepare and provide search marketing reports, data analysis and proposed AdWords action planDevelop, execute, and manage Molding Box's current email marketing and nurturing strategy.

Mesa, Az

Coordinated and organized company sales efforts, RFP’s, networking events, and conferences Worked closely with the sales team and owners on content creation and branding strategiesResponsible for project management, design, and front-end development of Goserco.comCreated sales and marketing collateral, and user documentation for print and online sales teams

Phoenix, Arizona Area

Proficient at account management for online advertising and budget allocation Consistently exceed the minimum requirements for the departments goalsProspect relationships with key industry players to generate leads Highly motivated and efficiently self managed Excellent at project coordination and multi tasking

Greater Salt Lake City Area

Consistently generated revenue through skilled sales techniques provided by Griffin Hill TrainingExceeded departments and personal goals by consistently ranking in the top 10%Maintain a high-volume workload within a fast paced environmentAnswered, screened and processed 75 - 100 calls daily using a call management system and web-based communicationsAssisted in the supervision of 15 call center agents as well as the sales training

Sandy, Ut

Assisted department in first contact resolution goals, complaint resolutionConsistency maintained >90% customer service satisfaction via quality controlProblem solved by clarify client issues and implementing solutionsAddressed and resolved customer product complaints empathetically and professionally

Multi-tasked each day by responding to e-mails and creating merchant accountsProvided excellent customer satisfaction by solving conflicts and offering solutionOrganized confidential paper work for management as well as time cards

High School

Activities and Societies: FBLA-PBL & Varsity Volleyball

Bachelor Of Science - Bs, Business Administration And Management, General