• Responsible for the delivery of overall operational targets.• Build and foster well-structured processes and systems using a data-driven methodology• Collaborate with all teams to build a healthy synergy and Identify operational best practices.• Ensure delivery of KPI and improvement of service levels.• Drive Business Continuity initiatives• Manage all operations staff members, facilities and other cross-functional teams.• Develop the operational talent pool by… Show more • Responsible for the delivery of overall operational targets.• Build and foster well-structured processes and systems using a data-driven methodology• Collaborate with all teams to build a healthy synergy and Identify operational best practices.• Ensure delivery of KPI and improvement of service levels.• Drive Business Continuity initiatives• Manage all operations staff members, facilities and other cross-functional teams.• Develop the operational talent pool by improving the skills of the existing team and ensuring a succession plan• Collaborate with the Director of Operations, to ensure the results of all operational processes meets expectations.• Complete periodic financial and operational reviews and reports• Develop and maintain highly detailed budgets and timely financial projections• Display excellent leadership, people management, communication and influencing skills at a senior level• Provide structured evaluations of employee performance at least twice a year Show less

• Responsible for the delivery of overall operational targets.• Build and foster well-structured processes and systems using a data-driven methodology• Collaborate with all teams to build a healthy synergy and Identify operational best practices.• Ensure delivery of KPI and improvement of service levels.• Drive Business Continuity initiatives• Manage all operations staff members, facilities and other cross-functional teams.• Develop the operational talent pool by… Show more • Responsible for the delivery of overall operational targets.• Build and foster well-structured processes and systems using a data-driven methodology• Collaborate with all teams to build a healthy synergy and Identify operational best practices.• Ensure delivery of KPI and improvement of service levels.• Drive Business Continuity initiatives• Manage all operations staff members, facilities and other cross-functional teams.• Develop the operational talent pool by improving the skills of the existing team and ensuring a succession plan• Collaborate with the Director of Operations, to ensure the results of all operational processes meets expectations.• Complete periodic financial and operational reviews and reports• Develop and maintain highly detailed budgets and timely financial projections• Display excellent leadership, people management, communication and influencing skills at a senior level• Provide structured evaluations of employee performance at least twice a year Show less

+ Develop strategies for reducing churn and increasing Win-Back of customers.+ Co-ordinate activities of customer facing channels as regards service delivery and customer experience.+ Track the achievement of Customer Services KPIs (Financial & Customer satisfaction)+ Conduct research and Provide feedback on consumer usage and perceptions of product and services for product evaluation & business development.+ Collaborate with relevant departments in deploying promos.+… Show more + Develop strategies for reducing churn and increasing Win-Back of customers.+ Co-ordinate activities of customer facing channels as regards service delivery and customer experience.+ Track the achievement of Customer Services KPIs (Financial & Customer satisfaction)+ Conduct research and Provide feedback on consumer usage and perceptions of product and services for product evaluation & business development.+ Collaborate with relevant departments in deploying promos.+ Analyze and report customer impacting trends, Including Competitive Intelligence to guide management decisions+ Develop initiative to ensure customer retention+ Reviewing of Customer Relations data to ensure data integrity and management.+ Analyze Customer data for the execution of various Customer Relations strategies.+ Conduct regular customer focused surveys to bring in customer feedback and identify customer impacting issues.+ Collect and analyze customer and business information and trends for forecasting and planning.    Show less

+ Ensure the rendering of quality service to customers.+ Collate and consolidate reports for managerial decision making.+ Prepare reports in presentation formats for managerial discussions.+ Drive the team to achieve and exceed the standard SLA of the organization.+ Ensure that targets are met in record time.+ Provide the necessary requirements that will help improve the team.+ Organize regular trainings for the team.+ Account for achievement of service levels and… Show more + Ensure the rendering of quality service to customers.+ Collate and consolidate reports for managerial decision making.+ Prepare reports in presentation formats for managerial discussions.+ Drive the team to achieve and exceed the standard SLA of the organization.+ Ensure that targets are met in record time.+ Provide the necessary requirements that will help improve the team.+ Organize regular trainings for the team.+ Account for achievement of service levels and targets.+ Co-ordinate activities of customer facing channels as regards service delivery and customer experience.+ Ensure full utilization, coaching and development of team members, also planning and executing team building activity.+ Ensure team members adhere to all defined operational guidelines.+ Ensure generation of relevant reports for management purposes.+ Develop initiative to ensure customer retention+ Generate daily, weekly and monthly Customer Relations Reports.+ Conduct regular customer focused surveys to bring in customer feedback and identify customer impacting issues.  Show less

Teacher