David Nwankwo Email & Phone Number

Orlando, FL, US

Madrid, ES

• Crafted and updated documentation for both technical and non-technical staff
• Monitored ServiceNow queue to investigate and resolve tickets, while balancing long-term project work
• Managed imaging and maintenance of company assets including laptops, smartphones, printers, etc.
• Troubleshot IT infrastructure components including routers, switches, firewalls, video conference rooms, access points, etc.
• Coordinated with vendors to conduct an office-to-office move of IT equipment.

Atlanta, Georgia, US

Installation of Network hardware, PCs, and printers.

Studying technologies and products to bolster my professional skillset. Its culminated in a Cloud certification from Oracle Cloud and 2 Comptia Certifications(CySA+ and Network+)

Stamford, CT, US

• Triaged client tickets and maximized client uptime in accordance with SLAs.
• Produced briefings to management on ticket progress and resolution.
• Implemented security controls of authentication and authorization to fortify client account security.
• Applied OSI model knowledge to restore WAN and LAN connections across layers 1-4 utilizing CLI.
• Assessed router, switch, and firewall statistics and made configuration changes to restore client services.

Troy, Michigan, US

• Evaluated client’s knowledge to adjust the technical vocab to the client’s level to steer troubleshooting.
• Informed clients of product diagnoses and potential solutions while providing reassurance.
• Encouraged risk management strategies to clients to better protect their apple macOS and iOS devices.
• Analyzed clients’ device’s behavior to determine if malware was present.

Provo, UT, US

• Devised security system design, prioritizing customer satisfaction when implementing it.
• Merged home automation devices (HVAC, etc) with clients’ security systems to enhance appeal.
• Administered weekly inventory audits, and organized regional warehouse.
• Installed and terminated Ethernet and low voltage cables in the TIA/EIA 568B standard.
• Conducted the mentoring and development of new team members.
• Delegated tasks to team members who collaborated on my installation projects reduce install time.