David Nwankwo Email & Phone Number

Orlando, Fl, Us

Orlando, Fl, Us

Madrid, Es

Crafted and updated documentation for both technical and non-technical staff• Monitored ServiceNow queue to investigate and resolve tickets, while balancing long-term project work• Managed imaging and maintenance of company assets including laptops, smartphones, printers, etc.• Troubleshot IT infrastructure components including routers, switches, firewalls, video conference rooms, access points, etc.• Coordinated with vendors to conduct an office-to-office move of IT equipment.

Atlanta, Georgia, Us

Installation of Network hardware, PCs, and printers.

Studying technologies and products to bolster my professional skillset. Its culminated in a Cloud certification from Oracle Cloud and 2 Comptia Certifications(CySA+ and Network+)

Stamford , Ct, Us

• Triaged client tickets and maximized client uptime in accordance with SLAs.• Produced briefings to management on ticket progress and resolution.• Implemented security controls of authentication and authorization to fortify client account security.• Applied OSI model knowledge to restore WAN and LAN connections across layers 1-4 utilizing CLI.• Assessed router, switch, and firewall statistics and made configuration changes to restore client services.

Troy, Michigan, Us

• Evaluated client’s knowledge to adjust the technical vocab to the client’s level to steer troubleshooting.• Informed clients of product diagnoses and potential solutions while providing reassurance. • Encouraged risk management strategies to clients to better protect their apple macOS and iOS devices.• Analyzed clients’ device’s behavior to determine if malware was present.

Provo, Ut, Us

• Devised security system design, prioritizing customer satisfaction when implementing it.• Merged home automation devices (HVAC, etc) with clients’ security systems to enhance appeal.• Administered weekly inventory audits, and organized regional warehouse.• Installed and terminated Ethernet and low voltage cables in the TIA/EIA 568B standard.• Conducted the mentoring and development of new team members.• Delegated tasks to team members who collaborated on my installation projects reduce install time.