Nathaniel B. Email & Phone Number

Kirkland, Wa, Us

Primary developer for web application with ~500 internal users that automated a manual process for gathering customer requirements and data for enterprise customer server maintenance, using standardized templates and guided quality checklists for the process. The tool is used over 1K times per month and is estimated to save 30 minutes of labor each time. Built app using Python, Flask, AngularJS, and Bootstrap. Tested with unit testing (Tox) and Selenium, and used Jenkins to test templates and deploy to production servers on passing.Liaised with UK-based automation team to build new features and resolve blocking bugs for internalapplications that improve efficiency of global support teams. Programs included tools to expedite customer server logins, internal API consumption, and configuration scripts, all using Python.Migrated legacy PHP web applications to Python.Refactored a Python managed storage tool for enterprise customers to support new storage hardware.Contributed to code reviews for support organization tools.

Initially supported hypervisor and other Cloud infrastructure: XenServer & XenClassic hypervisors, Cloud Load Balancing, Cloud Files & CDN, DNS, Block Storage, and Rackspace API usage. Also advised on systems architecture for customers, security practices, and application performance optimizations.In addition to the above, I also supported customer operating systems (officially Red Hat/CentOS and Ubuntu.) Supported applications included: nginx, apache, memcache, Redis, (v)sftp, NFS & Samba, MySQL/Percona/MariaDB including master/slave replication, database backups & troubleshooting, iptables, fastcgi's, postfix, qmail, Plesk, and Varnish.Worked with hybrid environments combining dedicated physical servers & the Rackspace Cloud.Utilized tcpdump and other tools to troubleshoot networking issues and provide diagnostic info to network engineers.

Automated routine tasks using PHP or Python with web frontends, allowing employee self-service.Performed server management and migrations using Ubuntu Server and CentOS as base operating systems, using services such as Apache or Nginx, Samba, and vsftpd to recreate prior functionality.Created a Kickstart configuration to automate CentOS VM creation that used Puppet to standardize the created KVM virtual machines.Created a reverse-proxy to handle web requests to multiple hostnames with our single public-facing IP.Administrated Windows Active Directory and Group Policy, software updates, and IT security.Leveraged Amazon Web Services for server deployment.Created and maintained computer imaging solution with Windows Deployment Service.Utilized familiarity with SCORM and AICC e-learning standards to solve varying customer issues.Provided excellent customer support via screen sharing, phone, e-mail, and ZenDesk ticketing system to drive issues through to completion.Took initiative and researched solutions to particularly tough problems.Administrated the ZenDesk ticketing system, providing the most efficient channels of communication for internal and external support.Perform internal IT hardware and software troubleshooting duties.

San Antonio, Texas Area

Fredericksburg, Tx

Increased branch productivity by installing the Request Tracker ticketing system, and training staff on computer repair procedures. Performed all hardware repairs from motherboard replacements for laptops and desktops to peripheral repair (monitors, printer all-in-ones, legacy equipment.) Setup home networks including wireless peripherals, and troubleshoot business networks. Serviced numerous on-site clients and walk-in customers. Data backup and emergency recovery for most failed hard drives. Virus removal, including education for prevention.

Great Barrington, Ma

Provided service to campus faculty, staff, and students for any computer issues, ensuring connectivity to the campus network and the required troubleshooting, virus removal and prevention, and data recovery. Utilized the Request Tracker ticket system.

Great Barrington, Ma

Assisted students with the development of ideas, topic clarity, presentation, structure, flow, and grammar.

Bachelor Of Science (Bs), Computer Science, 3.76

Ba, Geography, Regional Studies, And Globalization Theory

Cum Laude, High Honors thesis