Nikolaus Chinn Email & Phone Number

San Francisco, CA, US

Austin, Texas, US

New York, NY, US

New York, NY, US

- Selected as one of the eight "2020 Outstanding Associates/Analysts" by the Houston Technology Leadership Team

Madison Heights, Michigan, US

• Created a Flask based customer portal web app to allow users to retrieve Tool repair and calibration certifications (www.aircenterservicenow.com)
• Facilitated upgrade of ERP System(Sage100) to the cloud.
• Responsible for the design and implementation of a Salesforce.com solution for sales teams within two divisions, enabling better tracking, forecasting, and customer relationship management.
• Redesigned Active Directory domain: creating individual users and serialized computers, enacting group policy, and setting up department specific network shares.
• Led communication and strategy of website redesign and digital marketing campaigns with an external design firm.

• Contracted by Vaco LLC to act as corporate liaison to the University of Michigan for Google's Daydream VR Platform.
• Showcased the Daydream VR Headset in Google's booth at Educause 2017 in Philadelphia.
• Created and developed unique campus virtual reality experiences to showcase product's abilities.
• Collaborated with product teams to implement ideas.

Auburn Hills, MI - Michigan, US

• Active Directory, MS Exchange, and Group Policy (NTFS file permissions) administration.
• Provided multi-level technical support and guidance to users.
• Assisted with secure data management and offsite backups (IBM iSeries)
• Responsible for network account onboarding, offboarding, and transfers.
• Collaborated with team members on networking and server projects and issues.
• Extensively involved in local and remote server, network and workstation support.

Ann Arbor, MI, US

• Analyzed, diagnosed, and resolved Tier 2 and 3 technical support tickets from faculty and researchers in the biology and chemistry research departments.
• Imaged, serviced, and maintained computers, printers, and lab machines across a variety of buildings on campus.

• Designed, drafted, and created the company’s responsive landing page.
• Oversaw collaboration with Virtual Compass to software test 3D Tour-Builder software, remodeled user interface with UX research groups, increasing usability.
• Created mobile HTML based viewer for Google Cardboard, using ThreeJS, displaying 360˚ panoramic photos, enabling potential customers to better understand product.

Ann Arbor, Michigan, US

-Assisted customers on the 764-HELP hotline with ITS services-Received phone calls from customers and educated them on supported systems utilizing internal help desk tools-Troubleshot problems for customers and helped both over the phone and through remote software-Created and maintained documentation to support users and the Service Desk team-Conducted.

Bachelor’S Degree, Data Science

High School, High School/Secondary Diplomas And Certificates