- Selected as one of the eight "2020 Outstanding Associates/Analysts" by the Houston Technology Leadership Team

• Created a Flask based customer portal web app to allow users to retrieve Tool repair and calibration certifications (www.aircenterservicenow.com)• Facilitated upgrade of ERP System(Sage100) to the cloud.• Responsible for the design and implementation of a Salesforce.com solution for sales teams within two divisions, enabling better tracking, forecasting, and customer relationship management. • Redesigned Active Directory domain: creating individual users and serialized computers, enacting group policy, and setting up department specific network shares.• Led communication and strategy of website redesign and digital marketing campaigns with an external design firm.

• Contracted by Vaco LLC to act as corporate liaison to the University of Michigan for Google's Daydream VR Platform.• Showcased the Daydream VR Headset in Google's booth at Educause 2017 in Philadelphia.• Created and developed unique campus virtual reality experiences to showcase product's abilities.• Collaborated with product teams to implement ideas.

• Active Directory, MS Exchange, and Group Policy (NTFS file permissions) administration.• Provided multi-level technical support and guidance to users.• Assisted with secure data management and offsite backups (IBM iSeries)• Responsible for network account onboarding, offboarding, and transfers.• Collaborated with team members on networking and server projects and issues.• Extensively involved in local and remote server, network and workstation support.

• Analyzed, diagnosed, and resolved Tier 2 and 3 technical support tickets from faculty and researchers in the biology and chemistry research departments. • Imaged, serviced, and maintained computers, printers, and lab machines across a variety of buildings on campus.

• Designed, drafted, and created the company’s responsive landing page.• Oversaw collaboration with Virtual Compass to software test 3D Tour-Builder software, remodeled user interface with UX research groups, increasing usability.• Created mobile HTML based viewer for Google Cardboard, using ThreeJS, displaying 360˚ panoramic photos, enabling potential customers to better understand product.

-Assisted customers on the 764-HELP hotline with ITS services-Received phone calls from customers and educated them on supported systems utilizing internal help desk tools-Troubleshot problems for customers and helped both over the phone and through remote software-Created and maintained documentation to support users and the Service Desk team-Conducted effective communications with co-workers, product teams, and end-users with guidance from senior personnel