Responsibilities:Develop a comprehensive and forward-looking strategy for the card and digital payment business, aligned with the overall bank’s goals and market trends.Provide strong leadership and guidance to cross-functional terms, fostering a collaborative and innovate work environment.Set clear performance objectives and KPIs for the card and digital payment business division monitoring progress and ensuring targets are met.Develop and execute marketing strategies to promote card and digital products and increase customer acquisition.Collaborate with the marketing team to create compelling campaigns, advertisements and promotional materials.Ensure efficient and seamless card operations, including digital application processing, card issuance, transaction processing and customer support.Oversee branches and internal business team members to address inquires, concerns, and feedback related to card and digital products.Implement robust risk management practices to mitigate fraud, credit, and operational risks associated with card and digital products.Develop and manage the card and digital payment business budget, monitoring financial performance against targets and taking corrective actions as needed.Collaborate with external partners, vendors, and industry associations to drive partnerships and alliances that benefit the card and digital payment business.Develop and manage business strategics such as, promotional campaign programs for yearly to align with partnership team, marketing team and internal business team to meet organization’s goals.To create awareness of the new cards and digital product features and participating in developing Standard Operating Procedures (SOP).

Responsibilities:Lead a team of 12 members, Management and verify merchant onboarding process that the requirement of MID, TID, MDR Rate,Merchant account, Currency and other important information at CMSsystem.Management and verify the requirement of key injection process andparameter setting and another important configuration at Terminal.Management System (TMS) before POS software installation process.Managing the data verification process at Merchant ManagementSystem (MMS) to generate the correct reports.As an operation manager, Verify the requirements of merchant contracts from business team.Manage to team members the process of POS installation, merchanttraining and merchant support to meet timeline.Coordination and support the necessary things to team members tomeet KPI and SLA between merchant operation team and merchants.Consider and prevent the loss of Banking service and products inadvance.Data verification process after Received the new ecommerce merchant.form from Business Team.Coordination with MPU (Myanmar Payment Union) team to proceed.related tasks (support to get MPU Ecommerce Portal Link access, togenerate Merchant ID and Secret Key for merchants).Manage to team in order for the process to work smoothly for E-Commerce merchants.As an operation manager, Participant in new Product, Project of E-Commerce payment gateway to accept Visa, Master, UPI and JCB Card Schemes.Support to finish user acceptance testing (UAT) that related with acquiring to meet timeline and get achievement from operation side and leading for regression testing tocover business impact if we have any updated and changes asbusiness requirements.Manage and Prepare Capacity Report, weekly and monthly report to Head of Card Operation (Senior Vice President).To create awareness of the new product features, new/revised operational process flows and participating in developing Standard Operating Procedures (SOP).