I currently lead a team of specialists in product development, pricing, and data analytics to deliver client-centric cash product and pricing solutions that aligned with Investec Bank Limited's funding objectives.

Led the transition from a product-focused to a client-focused strategy for Investec for Intermediaries, coordinating efforts across multiple teams and driving the successful implementation of the new approach.

Led the development and delivery of cash investment products as part of the Savings and Investments Product Center of Excellence, ensuring alignment with market and client segment needs as well as strategic and operational requirements.

Provide specialist input in the portfolio management of products/product segments within the Cash Investment Product Portfolio, ensuring that the product offerings are competitive, world class and innovative.

To ensure that the objectives of the sales and service teams are achieved through the effective management of people and daily operations.

Managed and retained Private Bank cash investment clients, delivering exceptional service and building strong relationships to drive customer satisfaction and loyalty.

Responsible for facilitation, administration and implementation, working in partnership with a Relationship Manager and being proactively involved in cross-selling and vanilla credit proposals, all underpinned by service excellence to clients at all touch points.

- Proactively sold credit products to customers of a particular merchant- Achievement and growth of monthly sales targets- Implementation of customer retention strategies- Drafting of contracts, credit application forms and other documentation- Service and meeting the needs of all customers