Nathan Wikman Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

Burnet, Texas, United States

Full stack software engineer building custom tools and automation for increased productivity.

Austin, Texas Metropolitan Area

- Designed & deployed Azure networks- Designed & deployed hybrid connectivity (Azure VPN Gateway, 3rd party NVA's)- Primary technical resource for server and network migrations

Austin, Texas Metropolitan Area

- Lead engineer on new customer onboardings- Lead engineer on server migrations to the CalTech datacenter- Senior technical resource for project engineers- Migrated routers for core banking applications to the CalTech datacenter- Network upgrades deploying Cisco routers, switches, and firewalls- Windows server migrations from 2008/2012 to server 2019- Deployed, documented, and created standard procedures around CalTech's new cybersecurity product- Conducted cybersecurity product deployment training for project engineers

Austin, Texas

- Scoped and priced client projects and exceeded target efficiency by 6%- Surpassed yearly revenue goal- Executed server 2008 to server 2019 migrations- Performed network upgrades including Cisco 2960 and 9200 series switches, Cisco ISR 4000 series routers, - Cisco ASA 5506, Cisco Call Manager Express, Cisco Meraki access points and switches, and Cisco AnyConnect VPN- Planned and executed new site turn ups- Migrated core banking routers to the CalTech datacenters- Upgraded ATMs and ATM network equipment- Configured Microsoft MDT Server to facilitate mass Windows 10 deployments- Installed and upgraded VMWare ESXi versions 5.x, 6.x, and 7.x including SAN implementations- Migrated clients from Exchange 2013/2016 to Office 365- Configured Office 365 for DMARC email security- Migrated clients between email filter and email encryption solutions- Deployed Microsoft Intune MDM for mobile device and mobile app management- Built Azure Conditional Access rules securing access to Azure and Office 365

Austin, Texas

- Support and resolution for priority 1 issues- Escalation point for helpdesk tickets- Documented customer networks and tested critical backup infrastructure- Migrated email filtering services for multiple clients from Sophos Reflexion to Zix cloud-based filter- Migrated email encryption services for multiple clients from on-premises Linux appliances to the Zix cloud-based encryption

Austin, Texas

- Provided first line of support for customers and internal staff- Resolved break/fix issues with a priority placed upon customer service, perception, and satisfaction- Created and updated knowledge base articles with issue resolution and created documentation for software installation and upgrades- Applied working knowledge of policies and procedures, determining the best course of action to resolve issues according to service-level objectives- Resolved issues with the following systems:  Windows Server/Desktop, Exchange 2010 - 2016, Office 365, Azure AD, Exchange Online  Cisco Meraki, Cisco AnyConnect VPN, Windows Desktop network connectivity  Cisco Call Manager, Cisco Unity Connection, Mitel  Printers, scanners, card readers and other peripheral devices  Core banking applications- Managed workstation upgrades for multiple projects, installing hardware, software, and peripherals, and provided onsite support for clients in the greater Austin area- Assisted new team members with technical issues, workflow, and proper escalation procedures

Hudson, New Hampshire

- Supported Engineering Tools group, handling break/fix tickets in Remedy and tested applications in Windows 10 ahead of Windows 7 to Windows 10 upgrades. - Converted internal web-based applications from self-signed certificates to Active Directory PKI, including IBM Apache server.

Merrimack, New Hampshire

- Provided helpdesk first line of support for end users, handling break/fix tickets in Remedy for software applications and hardware issues. - Performed desktop upgrades, inventory management, and printer support for multiple sites.

Bs Information Technology, Information Technology

Information Technology

Academic Counseling

High Scool, High School