Nicholas Wiley Email & Phone Number

Asheboro, NC, US

Greensboro, North Carolina, United States

Half of a two-man team that manages IT for 40+ SMB clients in the Triad, NC region.

North Carolina, United States

North Carolina, United States

Asheboro, North Carolina, United States

Asheboro, NC

Current information and recording discography available at my website:http://www.nicholaswiley.com

Greensboro, North Carolina, United States

- Fully own and nurture relationships with existing book of clients- Continually monitor overall IT health of clients and suggest infrastructure improvements- Develop Client Retention program- Leverage Client Satisfaction programs and own remediation efforts when appropriate- Assist with new business development- Develop and employ breadth of knowledge and.

Greensboro/Winston-Salem, North Carolina Area

--- Company merged with Triad Tech Services (listed above) ---- Fully own and nurture relationships with existing book of clients- Continually monitor overall IT health of clients and suggest infrastructure improvements- Develop Client Retention program- Leverage Client Satisfaction programs and own remediation efforts when appropriate- Assist with new.

Greensboro/Winston-Salem, North Carolina Area

- Led new business development and marketing activities- Maintained relationships with existing clients and assist with ongoing technology needs- Built and sold IT Managed Services contracts- Completed Sales Leadership Development training with The Latitude Group- Participated in company-wide Strategic Planning as part of leadership team- Developed &.

Greensboro/Winston-Salem, North Carolina Area

- Managed service ticket queue to dispatch, troubleshoot, and complete service requests- Participated in weekly 24/7 on-call rotation- Gained expertise with veterinary IT systems and practice management tools- Learned and effectively used ConnectWise Manage for time tracking & incident management- Worked with competent team to manage a solid and.

Asheboro, NC

- Small Business IT integration consultant- Apple-Certified Mac Integration Associate- Cisco Meraki authorized reseller- Specialist in tailoring readily available cloud-based e-mail, CRM, and accounting solutions to small businesses that either cannot afford to host their own solutions or recognize the benefits of cloud-based technologies- Digital Signage.

Greensboro, NC

- Initial contact for contract Managed Services customers- Supported virtualized Windows networks of medium size- Remotely supported EMC Avamar and Clariion, Cellera, VNX, and VNXe storage arrays- Handled internal Varrow IT support- Attended EMC Avamar Administrator training

Greensboro, NC

- Installed and initialized EMC and Isilon storage arrays, Cisco networking equipment and UCS-series servers, APC racks and power equipment- Configured servers with VMware ESXi and joined to customer domains- Attended EMC VNX Implementation Engineer training and acquired EMC Information Storage and Management certification

Greensboro/Winston-Salem, North Carolina Area

- Coordinate with team members and vendors to develop new IT support systems as well as maintainexisting systems (both local and hosted) in a corporate banking environment- Participated in complete virtualization of most bank IT systems in early 2008- Aided in ground-up installation of two new branches, including building servers, deploying.

Asheboro, NC

- Improved in-person and over-the-phone business communication skills- Gained fundamental understanding of small business practices and bookkeeping- Exercised organizational skills managing in-store merchandise inventory

B.S., Information Systems And Operations Managment

Activities and Societies: Association for Computing Machinery, Alpha Lambda Delta

B.A., General Music (Guitar)

Activities and Societies: Guitar Studio, Men's Glee Club