Half of a two-man team that manages IT for 40+ SMB clients in the Triad, NC region.

Current information and recording discography available at my website:http://www.nicholaswiley.com

- Fully own and nurture relationships with existing book of clients- Continually monitor overall IT health of clients and suggest infrastructure improvements- Develop Client Retention program- Leverage Client Satisfaction programs and own remediation efforts when appropriate- Assist with new business development- Develop and employ breadth of knowledge and skills across all company products and services- Participate in project scoping and process implementation

--- Company merged with Triad Tech Services (listed above) ---- Fully own and nurture relationships with existing book of clients- Continually monitor overall IT health of clients and suggest infrastructure improvements- Develop Client Retention program- Leverage Client Satisfaction programs and own remediation efforts when appropriate- Assist with new business development- Develop and employ breadth of knowledge and skills across all company products and services- Participate in project scoping and process implementation

- Led new business development and marketing activities- Maintained relationships with existing clients and assist with ongoing technology needs- Built and sold IT Managed Services contracts- Completed Sales Leadership Development training with The Latitude Group- Participated in company-wide Strategic Planning as part of leadership team- Developed & refined sales processes and automation tools- Maintained website and social media presence

- Managed service ticket queue to dispatch, troubleshoot, and complete service requests- Participated in weekly 24/7 on-call rotation- Gained expertise with veterinary IT systems and practice management tools- Learned and effectively used ConnectWise Manage for time tracking & incident management- Worked with competent team to manage a solid and ever-expanding client roster- Became contact for all Inside Sales tasks- Acquired engineering competency with SonicWALL and Dell Networking solutions

- Small Business IT integration consultant- Apple-Certified Mac Integration Associate- Cisco Meraki authorized reseller- Specialist in tailoring readily available cloud-based e-mail, CRM, and accounting solutions to small businesses that either cannot afford to host their own solutions or recognize the benefits of cloud-based technologies- Digital Signage and Audio/Video installation- Small Business network design & configuration

- Initial contact for contract Managed Services customers- Supported virtualized Windows networks of medium size- Remotely supported EMC Avamar and Clariion, Cellera, VNX, and VNXe storage arrays- Handled internal Varrow IT support- Attended EMC Avamar Administrator training

- Installed and initialized EMC and Isilon storage arrays, Cisco networking equipment and UCS-series servers, APC racks and power equipment- Configured servers with VMware ESXi and joined to customer domains- Attended EMC VNX Implementation Engineer training and acquired EMC Information Storage and Management certification

- Coordinate with team members and vendors to develop new IT support systems as well as maintainexisting systems (both local and hosted) in a corporate banking environment- Participated in complete virtualization of most bank IT systems in early 2008- Aided in ground-up installation of two new branches, including building servers, deploying workstations,and setup of IP phone systems- Provide in-person and phone IT support for eight remote branches and corporate headquarters- Assisted in development and implementation of a comprehensive digital signage solution- Participated in banking-specific training and gained a deeper understanding of the financial sector andcompliance issues as well as IT challenges for businesses of medium size- Gained experience working in a corporate environment with both junior employees and senior management

- Improved in-person and over-the-phone business communication skills- Gained fundamental understanding of small business practices and bookkeeping- Exercised organizational skills managing in-store merchandise inventory