Nancy Wilkens Email & Phone Number

New York, NY

• Communicate with teachers and vendors about project materials via email to resolve any concerns.
• Identify patterns and recurring issues in customer inquiries; escalate as needed.
• Review order status updates to help keep teacher projects on track.
• Prepare and purchase project resources using web-based ordering system.
• Support team with other fulfillment processes and administrative duties as needed.
• Edit macro drafts for replies to teachers and vendors.

New York, NY

• Create and update templates as new information becomes available.
• Maintain e-mail statistics in Excel spreadsheet for management review and analysis.
• Bring website issues to attention of Director and web development team for research.
• Assist E-Marketing Director with special projects.
• Forward refund and credit requests to box office for processing.
• Alert management to any relevant trends by reviewing customer comments.

New York, NY

• New Club Coordinator
• Processed contracts for over 50 new health clubs by proofreading for accuracy.
• Followed up on missing information to be forwarded by club and sales managers.
• Reviewed sales commissions issues with payroll department to meet deadlines.Training Coordinator
• Initiated customer service training programs during transition to call center operations.
• Designed and edited employee training manual to reflect current procedures and policies.

Social Media Intensive

Social Media Marketing Intensive is a four-day immersion course designed to examine how brands, audiences, and professionals utilize.

Bachelor Of Business Administration (Bba), Marketing

Marketing Fundamentals Certificate, Public Relations Certificate

Quickbooks Essentials

Introduction To Adobe Indesign