Nicholas Winch, Itil®, Pmp®, Cpsp® Email & Phone Number

● U65 and O65 Salesforce / Vlocity Omnistudio Architect with Health Insurance enterprise using Vlocity Insurance Services/Digital Interaction Platform and Salesforce for Broker / Shopping experience sites and Member management for Under 65 and Medicare Insurance. Health Cloud, Experience Cloud Sites, Vlocity Insurance Services, Sales / Service Cloud, Marketing Cloud, FileNet, Facets, MuleSoft AnyPoint Studio, Riva. ● Insurance company with innovative Vlocity Omnistudio integration into Enterprise Salesforce platform for enablement of rapid development on the Digital Interaction Platform.● Energy (Oil, Gas, and Renewables) industry with Upstream/Midstream Global Salesforce Enterprise projects.● Food & Beverage (Global Beverage & Snack) industry with multi-national Salesforce Field Service Lightning enablement project.● IT and Change Management Professional who is experienced in transforming enterprises across industries using technology, agile, scrum, people and process management.● Specialized in Salesforce.com Technical Management, Application Management, Service Management, Change Management, Release management, and Continual Service Improvement.

Paris, France, Fr

●Salesforce Solution Architect for multiple projects in financial management, insurance, consumer product warranty, and roadside assistance.●Performed Pre-Sales Solution Design and Enterprise Salesforce Product Road Mapping●Implementing the Sales / Service Management Lifecycle for multiple projects, technologies●Value-Driven Delivery, Stakeholder Engagement, Team Performance, Adaptive Planning, Problem Detection and Resolution, and Continual Improvement

Bangalore, Karnataka, In

●Salesforce and Vlocity Architect for large multi-national insurance company implementing Vlocity for QA Claims.●SFDC Solution Architect supporting a portfolio of projects within Accounts of different verticals including Manufacturing, Energy, and Insurance. Oversight and Design of architectures, team formation, roles and responsibilities, development life-cycle, and documentation framework.●Implementing the Sales / Service Management Lifecycle for multiple projects, technologies●Value-Driven Delivery, Stakeholder Engagement, Team Performance, Adaptive Planning, Problem Detection and Resolution, and Continual Improvement

Teaneck, New Jersey, Us

●Managing/leading projects and project teams through a project or application lifecycle. ●Fluent in Salesforce-application strategy, architecture design, integration-architecture, sprint planning, deployment planning and delivering value to clients.●Facilitation and Continual Improvement in Service Strategy, Design, Transition and Operations.●Commercial Real Estate, Pharmaceutical, Television Advertising Sales and Marketing, Healthcare, Beverage, Financial, more.●Pre-Sales, RFP, POC’s●Salesforce, Apex, Lightning, VisualForce, Mobile Salesforce1 and Site.com, SMS/Email Messaging, Integrations, Customer Communities

Houston, Texas, Us

●Managed and led project in Commercial Real Estate industry for a global Sales rollout.●Facilitation and Continual Improvement in Service Strategy, Design, Transition and Operations.●Partnered with executives/business leaders to gather requirements, create Business-requirement documents and others to present to client for approval. ●Part of Global CRM Project Salesforce.com rollout one of world’s largest commercial real-estate clients.●Work with team through release cycle and migration through multiple sandboxes (Developer, Developer Pro, Partial, and Full) of DEV, FTE, UAT and PROD.●Agile development processes with user story creation, deployment steps and test cases.●Organize and implement with business to develop Release Management and Change Management strategies for client in US, APAC and EMEA. ●Help organize strategies and implement strategies for User adoption, User Training, Data Governance, Support processes (Tier 1, 2 and 3), Sales Processes, Integration analysis, AppExchange analysis.

Winterville, Nc, Us

●Create and develop solutions for NantHealth key initiatives in different departments●Collaborate with Executives/Key Stakeholders in business units to understand business-process requirements/issues●Plan, Design and Implement solutions for business units that increase collaboration, and efficiency. Help solve issues for present and future use.●Understand internal-platform goals and the path to achieving those goals, technically, the pros and the cons of different approaches.

●Collaboration with executive team for the scoping and implementation of all Salesforce endeavors and integrations●Consistent and extensive knowledge of utilizing creative problem-solving abilities and a consistent consultancy mindset as well as proven intimate knowledge of researching problems and/or issues and developing and offering effective solutions for clients' initiatives related to Business Systems Integrations solutions and Cloud Application Transformation.

●Perform outbound sales calls to medium to large-size companies to set appointments for Riptide Cloud's Salesforce teams to perform discovery / win new business.●Utilized Salesforce for the management of outbound call campaigns across multiple industries and states.

Maitland, Fl, Us

●Tele-prospecting program●Salesforce consulting and implementation●User training classes●User coaching sessions

Naples, Florida, Us

●Full-service web design, development and hosting company●Business development, Sales, and Cold-calling activities for clierts in all verticals and locations ●Performing discovery analysis and design sessions with potential clients regarding their Website Design/Development and create formal proposals that hold the sitemap and functionality of their site, many times contributing ideas of how to market their service or website. ●Providing services of SEO, Social Media Marketing, Pay-per-Click Marketing, and Video Production

Elko, Nv, Us

Before relocating to Florida, I was employed with Great Basin College’s Student Retention Coordinator. I personally tracked new students, or at-risk students. Also, If students are having difficulties with their studies because of personal problems or learning disabilities, I attempt to motivate them personally and steer them toward GBC’s many resources, such as: counseling, tutoring, etc. Also, I personally helped increase GBC’s graduation rate this Spring by 10% through a phone campaign designed to enroll people who were close to graduation.

I was hired under a temporary-federal contract as a Nursing Assistant. I performed triage on patients, enter their data into the federal system, and prepared them to see their doctor.

At R.P.T, I worked under the director and physical therapist, Tiffany Wolf, and my supervisor Sherry Velasquez, implementing exercise programs and modality treatments.

SPOC is a surgical hospital in Fresno, CA. Working in the PT department at SPOC, we take care of all the post-op care of patients. I worked directly full-time under their CHT (Certified Hand Therapist), Jon Marshall, helping him with implementing exercise programs, modalities, wound care, and splint fabrication. It was a truly great experience.

Treating physical therapy patients with exercise plans such as weight training, stretching exercises, cardio exercise, ultrasound therapy, electrical-stimulation therapy, and setting up traction.

M.A., Organizational Management, With Specialization In Global Management And Supply Chain Management

B.A., Organizational Management

Science

General

Prerequisites, Science

2004, Web And Graphic Design