Nathan Wong Email & Phone Number

London Area, United Kingdom

• Developing applications to automate tasks and increase efficiency across all business operations.

London Area, United Kingdom

• Generated business growth by managing sales and operations to successfully startup a team in the UK.
• Increased operational efficiency by taking initiative to develop applications to automate tasks and processes.
• Led technical support, troubleshooting and training for users and new joiners.

Toronto, Ontario, Canada

• Ensured service resiliency by managing projects, tasks and tickets using ServiceNow, Jira and Git.
• Led the team in number of tasks completed and tickets resolved, consistently ahead of deadlines and within SLAs.
• Learned new technologies quickly and trained team members and new joiners.
• Recognised as National Employee of the Month.

Software Engineer @ HSBC

Ontario, Canada

• Designed and developed complete solutions, integrating various systems together to achieve user objectives.
• Improved customer satisfaction and retention by providing high quality service and technical support.
• Collaborated with other teams to ensure successful implementation and deployment of solutions into existing infrastructure.

Ontario, Canada

• Generated business growth of 6% by leading the country in sales, training and managing a team of over 25 employees.
• Increased sales conversion by 5% by providing high quality customer service in a fast-paced environment.
• Recognised as Employee of the Month across North America, twice.

Ontario, Canada

Ontario, Canada