Nicholas Pappas Email & Phone Number

Seattle, Wa, Us

San Francisco, California, Us

Palo Alto, California, Us

Woke up one morning and was acquired by Broadcom.

Palo Alto, Ca, Us

As the Product Design Lead I am responsible for supporting designers and work contributing to Development and Application Platform Interfaces (GUI, CLI, IDE, etc.), making a positive impact through mentoring designers, and cross-functional partners, in design system and accessibility concepts.In my role to ensure consistency across multiple product lines, I've played a pivotal role in establishing and maintaining comprehensive design system guidelines that have streamlined our product development process. Collaborating with cross-functional teams, these guidelines ensure consistency in UI components resulting in a reduction in design-related production time and improved brand recognition.One of my proudest achievements is championing accessibility as a core pillar of our design strategy. By conducting thorough accessibility audits and implementing best practices, our products continue to work towards WCAG compliance, enhancing usability for all users, including those with disabilities. I actively seek to educate and empower fellow designers, product managers, and engineers, on accessibility principles, hosting workshops and brown-bag sessions. This initiative resulting in a notable increase in the team's awareness and commitment to accessible design, fostering a more inclusive product design lifecycle.

Seattle, Washington, Us

Product Owner for the Emerald Design System; an inner-source grassroots effort, using a federated model across multiple product teams, to unify design across company products.

Seattle, Washington, Us

As a Product Designer the Principal Usability Architect for the BIG-IP project I have been the focusing voice around the F5 Networks' core value: "We obsess over customer needs." I lead all facets of the user centered design process across multiple groups, to deliver a cohesive user experience within hardware, API, CLI, and GUI.I lead and help focus priorities for junior usability researchers, designers, and software developers, as we balance usability around creating a new customer experience around a product with a loyal and knowledgeable user base, who demand a feature set requiring a certain level of complexity.As the principal designer of the GUI it is my responsibility to provide the initial wireframes and broad-stroke composition of the design. These patterns are passed off to junior designers who, with the use of the Fleet Design System, apply additional details when needed. I am responsible for the final approval of all design elements.My current regular responsibilities included:- Working with Product Management to optimize project scoping and feature prioritization around user needs and ROI. I task and overseeing junior UX designers and developers with responsibilities related to specific task flows.- Regularly conduct user research session to gather requirements and user task flows through focus groups, customer shadows, and card sort efforts.- Maintain a user-centric focus around API and CLI development and work flows.- Provide high-level workflows for the products overall vision; often delivered through function prototypes, using the Fleet Design System, with a high level of reusable JavaScript code and an expectation of full HTML/SCSS reuse.- Critique junior UX Designers' deliverables, helping to work through complex design hurdles, and mentor in industry best practices.- Deliver demonstrations of the latest product work flows, and provide design rationale, to stakeholders.

Seattle, Washington, Us

During my time at F5 Networks I have served as the Principal User Experience Designer for multiple major feature releases, across multiple product lines - both hardware and software. I continue to advocate strongly for a consistent UX and CX across the F5 brand and product lines. A challenge in a company with a highly silo'd development organization that has not traditionally placed importance on the end-user experience.As a Principal I am responsible for mentoring and leading a group of UI developers and UX designers, working alongside our direct and 2nd level manager to align team resources, skills, and members' professional growth interests with project needs.I have built a reputation as someone with a passion for user centered design thinking and am often consulted, at many levels throughout the company, as an advocate for the user when it is felt the focus is trending away from their needs. I interact regularly with developers, engineers, designers, product managers, architects, and management on any number of usability related issues.I am currently serving on the Digital Transformation Customer Experience Council - a working group to deliver the path forward for F5 Networks to unify its digital presentation and vision across all customer touch-points.Additional details for the major projects I have been a part of are below.

Seattle, Washington, Us

Fleet is an internal design system to unify F5’s product portfolio, relying on robust guidelines and reusable components to accelerate development. The system allows designers and developers to shift their focus from building UI components to building the application itself, giving them more time and energy to craft workflows and experiences for their product.I was the primary designer and developer of Fleet’s HTML, SCSS, and JavaScript (VueJS) components. I led an inter-disciplinary team of UX designers, researchers, developers, technical communications, and other stakeholders to build the design system, and human-interface guidelines, applicable across the complete range of project requirements and at a wide range of front-end developer knowledge levels. I frequently collaborated with stakeholders and product managers across F5 Networks to advocate, increase adoption, and prioritize Fleet design system initiatives.Fleet was discontinued as part of a Design centralization effort and creation of an official Product Development wide Design System. Some of Fleet's technology and visual aspects are helping to influence the new Design System.

Seattle, Washington, Us

An inflexible product with a troubled development past, outdated visuals and interaction patterns, and an inability to integrate with the rest of the product was in major need of both a technology and visual update. The green light was finally given only when Adobe announced end-of-life for Flash. We used these opportunities as a learning opportunity to work through two iterations, first with the Dashboard and then with the Network Map, of the patterns we planned for the BIG-IP overhaul.I led and coordinated all facets of the redesign from start to finish, including: project scoping, requirements gathering, technology analysis, information architecture, user task flows, interaction flows, prototyping, and development. I also conducted user research using methods such as interviews, surveys, focus groups, and participatory design in order to address both user behavior and attitudes.As the principal designer it was my responsibility to provide the initial wireframes and broad-stroke composition of the design. These patterns were to be the first step in rationalizing the feasibility of a planned redesign of the product's graphical user interface. I then oversaw junior designers through the process of designing the atomic design elements and layout flows.

Seattle, Washington, Us

Traffic Policies allows users to create rules, executing one or more actions if a series of conditions are met, based on incoming traffic. The feature was built bottom-up with a data-driven GUI placed on top of a complicated data model at the end. The resulting GUI was over complicated and confusing. Properties were representational of the data structure, rather than the user’s mental model of the traffic passing through the system.We totally abandoned the old layout. Taking no context and no influence from the data-driven model, which was designed purely in the interest of the back-end developers.I conducted all facets of the redesign from start to finish, including: project scoping, requirements gathering, technology analysis, information architecture, user task flows, interaction flows, prototyping, and development. I also conducted user research using methods such as interviews, surveys, and frequent design reviews in order to address both user behavior and attitudes.Weekly design meetings were held with UX, UI developers, product management, testers, back-end developers, and back-end architects. High fidelity wireframes and storyboards where created to reach a consensus. I created high fidelity prototypes using AngularJS from wireframes to further demo functionality.Customers were found who used existing Traffic Policies GUI. We partnered with them to do iterative user testing on dynamic prototypes.

Seattle, Washington, Us

In the latest hardware appliance refresh a small (3.5cm by 4.6cm) touch screen display was added to provide initial configuration and debugging functionality. I delivered an updated configuration task flow, IA, and gray box wireframes. An ergonomic analysis was also performed to illustrate concerns with the new touchscreen inclusion on the hardware device. This analysis was also used to justify why certain design elements were used on a space constrained screen.Hardware design changes were also scrutinized during late development cycle updates. Engineering changes where focused around user needs and work flows, when otherwise detrimental design patterns were introduced.

Seattle, Washington, Us

My first opportunity at F5 was using newer Single Page Application (SPA) techniques to update a 15-year old GUI with new interaction techniques to greatly streamline the user’s workflow. An existing policy system used multiple pages to create a series of interdependent rules, forcing the user to externalize substantial information when working with individual rules - influenced by those before it, and affecting those after.I built, led, and coordinated a multi-disciplinary team, including: project management, system architecture, control plane engineers, front-end development, and field engineers, through all facets of the redesign for this project, including: project scoping, requirements gathering, technology analysis, information architecture, user task flows, interaction flows, prototyping, and development.I was responsible for defining, organizing, and conducting all aspects of user research and design validation testing. Both internal SMEs and actual users participated in interviews, surveys, focus groups, and participatory design in order to address both user behavior and attitudes.The result was an inline editor that externalized memory by leaving surrounding rules visible as new rules where creates, or existing rules modified.

Arlington, Va, Us

As a UX Designer & Developer for the Aviation Services Innovation Center I conducted independent research and analyzed user behavior to help create the future of proactive and efficient airline operations. In this laboratory we worked to better understand operational challenges, explored possibilities, innovated solutions, and demonstrated experiential operational benefits to improve our customer's bottom line.We started by building our understanding of the customer, identifying our customer's operation challenges, and observing how they run their operations through interviews and ethnographic research. Ways to help solve customer problems where explored and iterated, looking for opportunities to prescribe products and services as solutions to these problems. Once a solution was identified, the last step was to effectively communicate the value of that offering to the customer.Guiding a small team of developers through user workflows and wire-frames, we designed and developed a web-based interactive value proposition tool, using various interactive visualization to facilitate communication and enable real-time collaboration with the customer. These tools helped communicate the value of a solution, or suite of solutions, by helping to quantify that value.Extensive research and iteration was done into the fundamental elements that make up the overarching value proposition. The tool allowed these to be explored, demonstrating to the customer how the value proposition was derived. Free to change the underlying assumptions and measured heuristics on their own, the customer was able to draw correlations and recognize the integrity behind the value models presented; beyond simple marketing values. Our tools demonstrated the truth in the values and customers could convince themselves of it by interacting with the tool.

Arlington, Va, Us

The KC-46A is a Military Commercial Derivative Aircraft whose military unique operation provides: inflight air refueling, airlift, communications gateway, aeromedical evacuation, forward area refueling point, combat search and rescue support, and treaty compliance surveillance support.Human Systems Integration (HSI) was a comprehensive Systems Engineering process involving nine domains: manpower, personnel, training, human factors, habitability, personnel survivability, environment, safety, and occupational health. It was used early in the acquisition process to optimize total system performance, minimize total ownership costs, and ensure that KC-46 systems were built to accommodate the characteristics of the user population who would operate, maintain, and support the aircraft.As part of the team I authored and contributed to multiple Human Engineering deliverables on different topics that were required as part of the human engineering validation process. Verified Human Engineering requirements for both Military and FAA Type Certification.* Human System Integration Program Plan (HSIPP), Author* Primary Flight Reference Endorsement Package, Author* Human Engineering Design Approach Document - Maintainer, Contributor* Human Engineering Design Approach Document - Operator, ContributorVerifying and validating human engineering requirements was done primarily through lab testing for the KC-46A program. I was responsible for writing multiple Test Plans, describing the needs and justification for performing test cases, as well as associated Test Procedures, describing the process to which Human Engineering will carry out the test.

Arlington, Va, Us

The virtual mission control station includes a display system, a motion capture system, a number of input devices, a dense pack seat associated with the number of input devices, and a processor unit. The display system is configured to be worn on the head of an operator and to present a virtual display to the operator. The motion capture system is configured to track movement of the head. The processor unit is configured to execute program code to generate the display and adjust the display presented to the operator in response to detecting movement of the head of the operator.• Research and development of a virtual desktop environment using head worn displays, to improve operator effectiveness, in airborne command and control environments.• Defined and developed prototype of immersive virtual desktop environment using C#/WPF.• Conducted user testing and interviews with Virtual & Augmented Reality hardware on-board airborne JEFX10 test flights.• Developed motion capture and gesture recognition integration with virtual environment.• Setup, maintained and developed for motion capture hardware for tracking user movement within environment.

Arlington, Va, Us

The Mobile Solutions group was on the cutting edge of providing a mobile experience to aviation customers; developing mobile solutions ranging from digital flight bags, maintenance personnel, sales representatives, to mobile app management, making airline operation faster and less expensive. Design work was carried out in an Agile development environment. Meeting with product owners, subject matter experts and software developers on a regular basis, designs were prototyped quickly to support the rapid and dynamic development process.Project - "Dashboard": The Dashboard was to be an at a glance view of all the projects that are currently under work, which could then be drilled into revealing more details on specific projects. The goal was to provide program management an easy and effective means of communicating progress.Two initial wireframes were produced, but development was never started. The initial was targeted towards a desktop environment. The second wireframe was used in a more dynamic way by management while using an iPad, or other tablet device. Multiple visualizations of schedule could be viewed at once or one at a time, with individual projects being selected to gain additional details.Project - "Mobile App Gallery": Mimicking the Apple App Store and Google Play store, the Mobile App Gallery provides a method for Boeing employees and customers to review available mobile apps and download them to their compatible mobile device. The site was designed using a responsive layout, allowing a single design to adapt to the device’s form factor (e.g., phone, tablet or desktop).Project - "Data Distribution": Supporting the Mobile App Gallery, the Data Distribution site is a desktop targeted online tool suite for uploading and maintaining all aspects of a Boeing branded mobile app. It uses a combination of in-house and commercial software interfaces to provide an app owner with the tools necessary to manage versions, authority and mobile data.

Arlington, Va, Us

The increased need for multiple radios and new radio technology require the introduction of multiple dissimilar hardware interfaces, increasing complexity and weight with the cockpit. Addition of new hardware and/or “shoe-horning” new functions into existing systems result in the addition of clutter, weight and complexity when working with multiple radios; reducing the effectiveness of information presentation and increasing execution time and potential for error.Multi-touch software based communication interfaces remove the need for rigid hardware controls and displays. Dynamic layouts of information and intuitive input gestures on a multi-touch display allow for a more seamless interaction with communication hardware.Working with the Flight Deck Concept Center, I delivered the following:• Researched multitouch capable radio tuning panel for cockpit.• Designed and developed rapid prototype of multitouch user interface.

Arlington, Va, Us

As part of the Human Engineering group on the AEW&C Program I cataloged and evaluated the user alerting and feedback for internationalization.

Arlington, Va, Us

The P-8A is a Multi-Mission Maritime Aircraft, performing multiple mission types for the US Navy. Five workstations provide operators with the interfaces required to carry out the different tasks to carry out these missions. It was the responsibility of the Human Engineering group to carry out a User Centered Design process to define, design, and validate the Operator Machine Interface (OMI) used by the operators.As part of the P-8A Human Engineering group I delivered the following:• User Experience design and development of advanced rapid iterative prototypes for operator machine interface.• Co-authored Design Description Document, defining usability standards, goals and guidelines for program and family of products.• Conducted user interviews, focus groups and multidisciplinary design teams in creating user task analysis, needs analysis and user experience designs.• Ran heuristic interface reviews, in-lab usability studies and questionnaires for user experience validation.• Conducted user research on performance differences between mouse, touchscreen, virtual joystick and physical joystick control of camera movement.

Columbus, Oh, Us

Developing standards based web pages based on designer provided templates. Short term contracting position.

Espoo, Southern Finland, Fi

• Led the design and development of multiple components to a web-based user interface for telephony network traffic management system. Explored new interaction methodologies during early years of enterprise web applications using a combination of technologies including HTML, JavaScript, Perl and Java.• Forward facing representative of company and product during customer conferences, providing demonstrations of product during multiple development phases.

Masters, Cognitive Systems Engineering

Bachlors, Computer Science