Co-Founder
Current
Jun 2024 - Present
AeroLeads people directory · profile
Nathaniel W. Parsons Email & Phone Number
Professional Customer Service Freelancer on Upwork
at
Am I Not Human?
1 work email found
@smartnews.com
2 phones found area 440
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Professional Customer Service Freelancer on Upwork
Location
Akron, Ohio, United States
Who is Nathaniel W. Parsons? Overview
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Quick answer
Nathaniel W. Parsons is listed as Professional Customer Service Freelancer on Upwork at Am I Not Human?, based in Akron, Ohio, United States. AeroLeads shows a work email signal at smartnews.com, phone signal with area code 440, and a matched LinkedIn profile for Nathaniel W. Parsons.
Nathaniel W. Parsons previously worked as Co-Founder at Am I Not Human? and Intake Specialist at Mcbean Law, Pllc (Immigration Lawyers). Nathaniel W. Parsons holds Internet History from Coursera.
Company email context
Email format at Am I Not Human?
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{first_initial}{last}@smartnews.com
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Profile bio
About Nathaniel W. Parsons
My unwavering commitment to excellence is fueled by my passion for serving clients. I am driven by a strong work ethic and possess exceptional organizational skills. I thrive in an environment that constantly evolves, and I believe in staying current with industry trends and pursuing continuous education to enhance my skill set.
Listed skills include Android, Windows 7, Windows Xp Professional, Windows, and 43 others.
Current workplace
Nathaniel W. Parsons's current company
Company context helps verify the profile and gives searchers a useful next step.
23 roles · 17 years
Nathaniel W. Parsons work experience
A career timeline built from the work history available for this profile.
Intake Specialist
CurrentWelcome new clients to McBean Law by ensuring they can follow virtual & in-person law firm policies and use systems such as Clio for Clients.
Jul 2021 - Present
Small Business Owner
Current* Managing day-to-day operations such as accounting, human resources, and marketing.* Maintaining relationships with vendors and suppliers to provide high-quality and professional; services to customers.* Hiring, training, scheduling, supervising, and evaluating employees and contractors.* Researching new markets, products, and technology.* Continuously.
Nov 2013 - Present
Professional Freelancer
CurrentFeel free to check out my professional Upwork profile at https://www.upwork.com/fl/nathanielwparsonsWe work towards advancing home-based businesses, small businesses, medium businesses, and non-profits to achieve their mission and goals using the most professional and affordable way possible.
Dec 2013 - Present
Customer Support Specialist
Handling Customer Service and User Support via Zendesk, App Reviews, and Social Media.
Nov 2018 - Sep 2024
Tier 1 Customer/Product Support Representative
Tier 1 Customer Service & Support Assignment to an EduTech client for the Back to School 2023-2024 period. This is the W-2 Employment/Employer of Record (Partnership with Upwork) for Imagine Learning.
May 2023 - Nov 2023
Tier 1 Customer/Product Support Representative
Tier 1 Customer Service for various schools, educators, parents, and students for the Back to School 2023-2024 period.Supporting brands including Imagine Learning, Weld North, Edgenuity, and Robotify.
May 2023 - Nov 2023
Director Of Client Relations
Joining a great team in January 2021 to bring insight and assistance to help advance this law firm to the next stage.
Dec 2020 - Jun 2023
Overnight Video Security Monitoring Specialist
Securitytrailers.Com
I work with a great team helping to insure that active work sites and other properties are being monitored overnight by multiple cameras and AI detection systems.
Nov 2022 - Feb 2023
New Client Intake Specialist
I work on a great team handling weekend intakes for new clients.
Jul 2020 - Jul 2021
Customer Support Specialist
I work to address the Tier 1 needs of our users and escalate issues that need management or developer team actions or insights.
Apr 2020 - Jan 2021
Phone Operator
I handle incoming calls and voicemails that come into one of the Tech Org systems. This is a great company with a great mission!
Oct 2019 - Jan 2021
Case Manager
I had the responsibilities of Case Manager for 150 Litigation and Pre-Litigation matters. In February 2020, I became the Pre-Litigation Case Manager & Settlement Coordinator.
Aug 2018 - Mar 2020
Listings Services Qa Team Leader
Worked with a great team that is based in B-Stock's new Orlando, Florida Listings Services department as a remote based QA Team Leader that ensures that the lots our team listed were accurate and within our SLA requirements. In addition, we worked to make sure our clients loved us! =)
Jan 2017 - Mar 2018
Customer Service Team Leader
I started as entry level Customer Service contractor and worked my way to Customer Service Team Leader in 7/2015. My scope of work encased basic issues up to complex customer or operations issues that involved caring for B-stock customers and clients.
Dec 2013 - Jan 2017
Team Leader
Riley Corporation
I was responsible to lead a team of 3-4 people on the weekends in order to achieve Riley's customer success mission with this SaaS product. I started as an Upwork freelancer and quickly proved myself to this client. This is a Great Team! I wish them luck with the new operational changes and mission.
Nov 2017 - Feb 2018
Csr Team
My Personal Taxi
Customer Support for dispatching and taking reservations via Bria IP phone system and proprietary software. Misc. projects assigned as needed.
Nov 2013 - Jul 2017
Csr Team
Interfacing with client requests for Wordpress site updates as needed via GSuite.
Jan 2013 - 2017
Advocate/Tech Support
Occupying America
This was a volunteer-based position in a community-based office in Cleveland, Ohio. This project entailed local and national initiatives and the technology used to move these iniatives forward.
Oct 2007 - 2017
Support Team
I worked with the JivoChat USA Team and handled customer support and entry level requests via live chat using the JivoChat SaaS product.
Jan 2013 - Nov 2016
Independent Contractor
Freelancer Tech
In this independent contractor role, I was available for clients for a variety of projects or custom needs. www.freelancer.com
2011 - 2016
~5 yrs
Independent Contractor
In this independent contractor role and agency role., I was available for clients on a variety of projects or custom needs. My hourly rate reflected my 100% Job Satisfaction score. www.odesk.com (n.k.a. www.upwork.com)
2009 - 2016
~7 yrs
Independent Contractor
Support Space
As an independent contractor, we provided remote tech support to customers or partner company customers via SaaS platform or by phone. www.supportspace.com/support
2012 - Jan 2013
8 education records
Nathaniel W. Parsons education
Internet History
Coursera
Certificate Of Pc Maintenance
Computer Technology/Computer Systems Technology
Cuyahoga Community College - Western Campus
Special Education
Normandy High
Communications Course.
Pluralsight
Special Education
Positive Education Program (Pep)
Cybersecurity Awareness Training
Udemy Academy
Education record
FAQ
Frequently asked questions about Nathaniel W. Parsons
Quick answers generated from the profile data available on this page.
What company does Nathaniel W. Parsons work for?
Nathaniel W. Parsons works for Am I Not Human?.
What is Nathaniel W. Parsons's role at Am I Not Human??
Nathaniel W. Parsons is listed as Professional Customer Service Freelancer on Upwork at Am I Not Human?.
What is Nathaniel W. Parsons's email address?
AeroLeads has found 1 work email signal at @smartnews.com for Nathaniel W. Parsons at Am I Not Human?.
What is Nathaniel W. Parsons's phone number?
AeroLeads has found 2 phone signal(s) with area code 440 for Nathaniel W. Parsons at Am I Not Human?.
Where is Nathaniel W. Parsons based?
Nathaniel W. Parsons is based in Akron, Ohio, United States while working with Am I Not Human?.
What companies has Nathaniel W. Parsons worked for?
Nathaniel W. Parsons has worked for Am I Not Human?, Mcbean Law, Pllc (Immigration Lawyers), Ags Solutions Llc, Upwork, and Smartnews, Inc..
How can I contact Nathaniel W. Parsons?
You can use AeroLeads to view verified contact signals for Nathaniel W. Parsons at Am I Not Human?, including work email, phone, and LinkedIn data when available.
What schools did Nathaniel W. Parsons attend?
Nathaniel W. Parsons holds Internet History from Coursera.
What skills is Nathaniel W. Parsons known for?
Nathaniel W. Parsons is listed with skills including Android, Windows 7, Windows Xp Professional, Windows, Operating Systems, Microsoft Office, Web 2.0, and Mobile Learning.
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