Nathaniel W. Parsons Email and Phone Number
Nathaniel W. Parsons work email
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Nathaniel W. Parsons personal email
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Nathaniel W. Parsons phone numbers
My unwavering commitment to excellence is fueled by my passion for serving clients. I am driven by a strong work ethic and possess exceptional organizational skills. I thrive in an environment that constantly evolves, and I believe in staying current with industry trends and pursuing continuous education to enhance my skill set.
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Co-FounderAm I Not Human? Jun 2024 - PresentUnited States
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Intake SpecialistMcbean Law, Pllc (Immigration Lawyers) Jul 2021 - PresentRemoteWelcome new clients to McBean Law by ensuring they can follow virtual & in-person law firm policies and use systems such as Clio for Clients. -
Small Business OwnerAgs Solutions Llc Nov 2013 - PresentAkron, Ohio, United States* Managing day-to-day operations such as accounting, human resources, and marketing.* Maintaining relationships with vendors and suppliers to provide high-quality and professional; services to customers.* Hiring, training, scheduling, supervising, and evaluating employees and contractors.* Researching new markets, products, and technology.* Continuously developing the company’s services and maintaining SLA compliance.Meeting new clients, training a team, updating systems, and jumping into the flow to ensure a wow factor in customer experience. -
Professional FreelancerUpwork Dec 2013 - PresentCleveland/Akron, Ohio AreaFeel free to check out my professional Upwork profile at https://www.upwork.com/fl/nathanielwparsonsWe work towards advancing home-based businesses, small businesses, medium businesses, and non-profits to achieve their mission and goals using the most professional and affordable way possible. -
Customer Support SpecialistSmartnews, Inc. Nov 2018 - Sep 2024Handling Customer Service and User Support via Zendesk, App Reviews, and Social Media. -
Tier 1 Customer/Product Support RepresentativeVelocity Global May 2023 - Nov 2023Ohio, United StatesTier 1 Customer Service & Support Assignment to an EduTech client for the Back to School 2023-2024 period. This is the W-2 Employment/Employer of Record (Partnership with Upwork) for Imagine Learning. -
Tier 1 Customer/Product Support RepresentativeImagine Learning May 2023 - Nov 2023Ohio, United StatesTier 1 Customer Service for various schools, educators, parents, and students for the Back to School 2023-2024 period.Supporting brands including Imagine Learning, Weld North, Edgenuity, and Robotify. -
Director Of Client RelationsTenants Law Firm Dec 2020 - Jun 2023Remote - United StatesJoining a great team in January 2021 to bring insight and assistance to help advance this law firm to the next stage. -
Overnight Video Security Monitoring SpecialistSecuritytrailers.Com Nov 2022 - Feb 2023United StatesI work with a great team helping to insure that active work sites and other properties are being monitored overnight by multiple cameras and AI detection systems.
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New Client Intake SpecialistStg Divorce Law (Sullivan Taylor, Gumina & Palmer, P.C.) Jul 2020 - Jul 2021Remote - United StatesI work on a great team handling weekend intakes for new clients. -
Customer Support SpecialistMinute7 Time And Expense Tracking Apr 2020 - Jan 2021Remote - United StatesI work to address the Tier 1 needs of our users and escalate issues that need management or developer team actions or insights. -
Phone OperatorPayscale, Inc. Oct 2019 - Jan 2021Remote - United StatesI handle incoming calls and voicemails that come into one of the Tech Org systems. This is a great company with a great mission! -
Case ManagerTenant Law Group, Pc Aug 2018 - Mar 2020I had the responsibilities of Case Manager for 150 Litigation and Pre-Litigation matters. In February 2020, I became the Pre-Litigation Case Manager & Settlement Coordinator. -
Listings Services Qa Team LeaderB-Stock Solutions Jan 2017 - Mar 2018Worked with a great team that is based in B-Stock's new Orlando, Florida Listings Services department as a remote based QA Team Leader that ensures that the lots our team listed were accurate and within our SLA requirements. In addition, we worked to make sure our clients loved us! =) -
Customer Service Team LeaderB-Stock Solutions Dec 2013 - Jan 2017I started as entry level Customer Service contractor and worked my way to Customer Service Team Leader in 7/2015. My scope of work encased basic issues up to complex customer or operations issues that involved caring for B-stock customers and clients.
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Team LeaderRiley Corporation Nov 2017 - Feb 2018Cleveland/Akron, Ohio AreaI was responsible to lead a team of 3-4 people on the weekends in order to achieve Riley's customer success mission with this SaaS product. I started as an Upwork freelancer and quickly proved myself to this client. This is a Great Team! I wish them luck with the new operational changes and mission.
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Csr TeamMy Personal Taxi Nov 2013 - Jul 2017Greater Chicago AreaCustomer Support for dispatching and taking reservations via Bria IP phone system and proprietary software. Misc. projects assigned as needed.
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Csr TeamIln Enterprises, Inc. Jan 2013 - 2017Interfacing with client requests for Wordpress site updates as needed via GSuite. -
Advocate/Tech SupportOccupying America Oct 2007 - 2017This was a volunteer-based position in a community-based office in Cleveland, Ohio. This project entailed local and national initiatives and the technology used to move these iniatives forward.
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Support TeamJivosite Jan 2013 - Nov 2016I worked with the JivoChat USA Team and handled customer support and entry level requests via live chat using the JivoChat SaaS product. -
Independent ContractorFreelancer Tech 2011 - 2016Online Or PhoneIn this independent contractor role, I was available for clients for a variety of projects or custom needs. www.freelancer.com
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Independent ContractorUpwork (Formerly Odesk) 2009 - 2016Online Or PhoneIn this independent contractor role and agency role., I was available for clients on a variety of projects or custom needs. My hourly rate reflected my 100% Job Satisfaction score. www.odesk.com (n.k.a. www.upwork.com) -
Independent ContractorSupport Space 2012 - Jan 2013Online Or PhoneAs an independent contractor, we provided remote tech support to customers or partner company customers via SaaS platform or by phone. www.supportspace.com/support
Nathaniel W. Parsons Skills
Nathaniel W. Parsons Education Details
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CourseraInternet History -
Certificate Of Pc Maintenance -
Cuyahoga Community College - Western CampusComputer Technology/Computer Systems Technology
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Normandy HighSpecial Education
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PluralsightCommunications Course.
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Positive Education Program (Pep)Special Education
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Udemy AcademyCybersecurity Awareness Training
Frequently Asked Questions about Nathaniel W. Parsons
What company does Nathaniel W. Parsons work for?
Nathaniel W. Parsons works for Am I Not Human?
What is Nathaniel W. Parsons's role at the current company?
Nathaniel W. Parsons's current role is Professional Customer Service Freelancer on Upwork.
What is Nathaniel W. Parsons's email address?
Nathaniel W. Parsons's email address is na****@****ews.com
What is Nathaniel W. Parsons's direct phone number?
Nathaniel W. Parsons's direct phone number is +144032*****
What schools did Nathaniel W. Parsons attend?
Nathaniel W. Parsons attended Coursera, Cuyahoga Community College, Cuyahoga Community College - Western Campus, Normandy High, Pluralsight, Positive Education Program (Pep), Udemy Academy, Edx.
What are some of Nathaniel W. Parsons's interests?
Nathaniel W. Parsons has interest in Usa, Csr Support, New Technologies, Responsive Web Design, Freelancer, See 5, Affordable, Web, Ecommerce, Client Support.
What skills is Nathaniel W. Parsons known for?
Nathaniel W. Parsons has skills like Android, Windows 7, Windows Xp Professional, Windows, Operating Systems, Microsoft Office, Web 2.0, Mobile Learning, Remote Troubleshooting, Remote User Support, Remote Access, Ipad.
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