Nicole Porter, Mha Email & Phone Number

● Build rapport with executive leaders within strategic accounts and identify service expansion opportunities, and liaise with cross-functional internal teams to ensure delivery of solutions and highest quality customer experiences● Solidify recurring revenue streams, and generate co-selling, upselling, and cross-selling opportunities with Sales● Exceed sales KPIs by becoming an SME for all ELLKAY offerings and key market forces that impact relationships● Collaborate with Operations team to address all challenges, issues, and concerns in a timely fashion

● Successfully expanded responsibility from managing interface implementations for one laboratory to many laboratories, leveraging long-term vendor relationships and experienced analysts and decreasing the implementation time by two weeks● Consolidated over 20 individual weekly Sales/IT meetings to a single weekly meeting by defining objectives and agendas, thus increasing productivity, improving communication and reducing time spent in meetings● Played pivotal role in continually communicating with key ProPath clients and accounts to ensure high quality, outstanding service would continue post-acquisition● Spearheaded a senior management initiative to rebrand acquired lab companies to Sonic brand

● Managed ProPath client technical solutions team, including interface development and implementation, hardware installation, training and support.● Supported the CIO regarding vendor contracts by defining requirements, market research, assisting with responses to RFP documents and negotiating contracts.● Worked closely with sales to evaluate clients need for technical solution ensuring deployment of right-sized solution. ● Supported sales efforts by visiting accounts to present technical capabilities, address concerns and secure or save at-risk accounts. ● Oversaw installation, testing, deployment and support of 3rd party solution software serving as point of contact for vendors.● Responsible for purchasing hardware and all client system vendor invoices.● Provided presentations to key accounts and client stakeholders, physicians, and C-suite executives.● Served as trainer to new sales members, educating them on technology solutions and conducted training at annual sales team meetings.

Master Of Science (M.S.), Health/Health Care Administration/Management

Bachelor Of Arts (B.A.), Broadcast Journalism