Nicole Porter, Mha Email & Phone Number

• Build rapport with executive leaders within strategic accounts and identify service expansion opportunities, and liaise with cross-functional internal teams to ensure delivery of solutions and highest quality customer.
• Solidify recurring revenue streams, and generate co-selling, upselling, and cross-selling opportunities with Sales
• Exceed sales KPIs by becoming an SME for all ELLKAY offerings and key market forces that impact relationships
• Collaborate with Operations team to address all challenges, issues, and concerns in a timely fashion

• Successfully expanded responsibility from managing interface implementations for one laboratory to many laboratories, leveraging long-term vendor relationships and experienced analysts and decreasing the implementation.
• Consolidated over 20 individual weekly Sales/IT meetings to a single weekly meeting by defining objectives and agendas, thus increasing productivity, improving communication and reducing time spent in meetings
• Played pivotal role in continually communicating with key ProPath clients and accounts to ensure high quality, outstanding service would continue post-acquisition
• Spearheaded a senior management initiative to rebrand acquired lab companies to Sonic brand

• Managed ProPath client technical solutions team, including interface development and implementation, hardware installation, training and support.
• Supported the CIO regarding vendor contracts by defining requirements, market research, assisting with responses to RFP documents and negotiating contracts.
• Worked closely with sales to evaluate clients need for technical solution ensuring deployment of right-sized solution.
• Supported sales efforts by visiting accounts to present technical capabilities, address concerns and secure or save at-risk accounts.
• Oversaw installation, testing, deployment and support of 3rd party solution software serving as point of contact for vendors.
• Responsible for purchasing hardware and all client system vendor invoices.

Master Of Science (M.S.), Health/Health Care Administration/Management

Bachelor Of Arts (B.A.), Broadcast Journalism