Dedicated security professional with a proven track record of fortifying digital landscapes. Expert in proactive security incident management, policy implementation, and user account oversight. Adept at leading advanced security measures, including MDR, PAM, IAM, and MFA deployment, with a focus on data integrity through encryption. Skilled administrator of both physical and virtual IT infrastructures. Proficient in Active Directory management, Windows Internet services, and VMware… Show more Dedicated security professional with a proven track record of fortifying digital landscapes. Expert in proactive security incident management, policy implementation, and user account oversight. Adept at leading advanced security measures, including MDR, PAM, IAM, and MFA deployment, with a focus on data integrity through encryption. Skilled administrator of both physical and virtual IT infrastructures. Proficient in Active Directory management, Windows Internet services, and VMware configuration. Excel in optimizing Office 365 security and deployment. Committed to documentation excellence and efficient reporting. Champion of technological advancement while maintaining existing systems. Adherence to industry and university standards with a continuous pursuit of IT trends and security benchmarks. Show less

Seasoned IT support professional offering direct user assistance across diverse devices, software, and network connectivity. Adept at hands-on and remote support, effectively troubleshooting hardware, software, mobile devices, and cloud storage. Proficient in managing Microsoft Hololens2, deploying software packages via System Center Configuration Manager, and configuring virtual desktops through VMware. Skilled in email support, user account management, and password resets. Dedicated to… Show more Seasoned IT support professional offering direct user assistance across diverse devices, software, and network connectivity. Adept at hands-on and remote support, effectively troubleshooting hardware, software, mobile devices, and cloud storage. Proficient in managing Microsoft Hololens2, deploying software packages via System Center Configuration Manager, and configuring virtual desktops through VMware. Skilled in email support, user account management, and password resets. Dedicated to precise incident documentation and adeptly escalating unresolved issues. Committed to maintaining an updated knowledge base and creating training resources. Experienced in cross-training and mentorship. Known for rapid response during off-hours, ensuring seamless operations and on-call support for special events Show less