Nicholas Xavier Email & Phone Number

Trinidad And Tobago

- Act as a mentor to new team members in terms of communication, behavior, process &methodology and product knowledge.- Participate in all phases of implementation, from analyzing the customer's business requirementsto configuring the Enterprise Resource Planning (ERP) application.- Understand customer, user and system requirements to identify specific customizations, asnecessary.- Analyze customer’s business processes and recommend ways to improve or re-engineer foroptimum performance.- Conduct requirements gathering for ERP project implementation and estimation.- Conduct requirements analysis for designing custom software development and estimation.- Conduct requirements analysis for upgrading Business Central/ LS Central and estimation.- Curate training content and conducted in-house training in requirements engineering fundamentals to the ERP and Power Platforms teams.- Present in pre-sales webinars, in-person events, and demos.- Estimate effort to provide recommended services.- Achieve agreed manpower utilization targets.- Communicate with internal and external teams to support and resolve customer issues.- Establish and maintain productive working relationships with customers, software developers andother professionals.- Identify and recommend new business opportunities in customer environments and escalateaccordingly to Leadership / Sales Team as required.- Prepare customer-facing documentation to support the implementation process (FDD/TDD).- Participate in training end-users to successfully utilise and maintain the solution.- Assist with demonstrations of system functionality and capabilities.- Contribute to business process improvement discussions.- Maintain Microsoft and other required technical certifications, as well as keeping abreast of newtechnologies through individual study / research.

Trinidad And Tobago

- Understand client’s needs, advise clients on best practices, and recommend best options which suit their individual business model and that will provide optimized results.- Review and edit requirements, specifications, business processes and recommendations related to proposed solution.- Develop functional specifications and system design specifications for client engagements.- Provide customer facing documentation to support the implementation process.- Ensure issues are identified, tracked, reported on and resolved in a timely manner.- Configure and customize Dynamics Business Central or Dynamics 365 application in line with customer requirements.- Develop and test programs and programming modifications; write testing plans and scripts to ensure modifications achieve desired results.- Install applications and configure environments for use in development, testing and production.- Create reports, forms and other deliverables as detailed in SOW. - Provide end to end consultancy services.- Understand client’s needs and recommend best options which suit their individual business model that will provide optimized results.- Provide advice on recommended hardware specifications for solutions to be deployed.- Liaise with Client Administrator to ensure service assignments are completed to customer satisfaction.- Ensure timesheets are maintained accurately and submitted on-time.- Respond to internal communications and requests in a timely manner.

Trinidad And Tobago

Modernizing the workplace environment by innovating and improving business processes and supporting ICT systems to meet changing business needs.

Utrecht Area, Netherlands

Thesis project awarded a 9/10 grade.Developed a framework for conducting a risk assessment of a SaaS provider's business continuity controls and related processes. The thesis paper and artefact can be downloaded at www.saascontinuityframework.com. It contains 125 assessment questions across the following domains: business continuity, disaster recovery, service level agreements, continuity guarantees (eg. SaaS Escrow), data security, data privacy (GDPR), data and application migration and testing.Courses:ICT Entrepreneurship: Created user stories, business model canvas, validation report and presented to a venture captial board a proposal for a B2B start-up in Trinidad and Tobago focused on food security.ICT Advisory: Assessed a Dutch non-profit and produced an in depth recommendation report for to improve internal and external partner collaboration processes required to create birthday boxes for children in need.Requirements Engineering: Trained in best practices for eliciting system requirements and transforming them in epic and user stories.Enterprise Architecture: Used Archimate modeling language to visualize a number of business processes in a Dutch agricultural auction cooperation and provided recommendations for improvement.Method Engineering: Created and proposed an improved method for the implementation on an Indonesian disaster recovery information system which was vetted by scientists involved in the project.Knowledge Management: Trained in concepts and tools used for knowledge management in enterprises.Data Analysis and Visualization: Trained in fundamental data analysis and visualization techniques and concepts leading up to basic machine learning.Advanced Research Methods: Traind in properly conducting research and executing experiments with the intent to publish scientific papers.Adaptive Interactive Systems:Exposed to concepts related to reccommender systems and created a proposal for a wellness improvment application for students.

Trinidad And Tobago

Project lead for the implementation and integration of the E-Automate ERP system into business operations at the company's different branches.- Data entry on all levels.- Configured the systems data structures and hierarchies with the intent to analyse the data to identify areas of strength and improvement on a highly granulated level. - Configured the security authorization for users.- Configured the chart of accounts alongside the company's accountant.- Developed processes and procedures to support the best practices that suit the business's culture and resources.- Modified business operations to stamp out theft and inefficiency.- Trained staff in using E-Automate and understanding the why's in how the system has been set up.

Trinidad And Tobago

Contracted to identify business requirements and lead the implementation of a mobile sales application while creating the foundation for a Tableau Analyst position.- Identified user requirements from each of the different sales divisions for development of the sales app.- Handled the implementation of the sales app and integration into the existing business system. - Provided consulting on sales team engagement and motivation. - Provided consulting on sales strategies and distribution methods.- Identified user requirements for reporting and provided dynamic and effective Tableau reports and dashboards to fulfill their needs.- Trained users on how to interpret and use tools to mine the data available to them.

Trinidad And Tobago

Tasked with developing and working with/ through the sales team to ensure the effective management of the accounts from a route structure developed by myself in order to achieve the required sales objectives, targets and customer service levels.- Developed monthly sales, targets and area quotas consistent with the planned sales and marketing objectives.- Contributed towards the development and implementation of sales strategies and plans; monitoring area performance to ensure that the desired levels are achieved. Monitoring closely Sales Routes and consistency of visits.- Directed the utilization of human, financial and physical resources (within his/her scope of responsibility) in optimizing performance.- Managed and evaluate the effectiveness of Vans in order to achieve optimal sales and service levels (including coaching, training, mentor-ship, motivation, reward/disciplinary action).- Consistently achieved Sales Targets (Quotas) and other Sales KPI’s (e.g. Freshness, AR, Service Levels).- Built superior customer relationships, by ensuring consistency of visit and excellence in service.- Achieved maximum trade penetration at the account/ route/ area levels.

Trinidad And Tobago

Responsible for the implementation of a mobile sales software into the business environment and further development of the distribution network that it supports.- Developed the customer base and created new and innovative strategic visitation methods for the down trade sales team in each designated sales area.- Managed the finding and plotting of customer Geo Coordinates to be used in creation of routes for the sales team. These coordinates were used with the Route Sales system to provide a visual map of the locations of all the customers assigned to a sales van.- Conducted a series of Black Box testing on the Routes Sales application.- Analyzed all business requirements needed to support Sales app and created all supporting Flow Diagrams and procedure dialogues.- Reinvented the existing set of database standards, procedures and filters to clean up and maintain an accurate customer database.- Combined different functions in Microsoft Excel to provide the company's director with an analysis of his customer database to guide decision making in distribution and fleet expansion.- Enhanced and created reports and documents for effective information collection and process improvement.- When necessary, acted as a relief salesman for the down trade sales team in the absence of a salesman.- In the absence of a fleet maintenance supervisor, I took it upon myself to recover the fleet of 10 trucks after being neglected maintenance wise for years.- Developed methods and implemented tools for preventative maintenance of the sales fleet.- Using my training from numerous interview sessions while attending USF, I assisted in recruitment and conducted interviews with potential sales people for the growing DTS sales team.

Tampa/St. Petersburg, Florida Area

- Worked under the Director of IT gaining insights and experience into the typical workdays as a Director of IT.- Troubleshooting of office intranet.- Self – taught Microsoft InfoPath and used to create forms to be accessed on company’s future SharePoint site.- Created Access database to be connected to InfoPath forms to access data through forms.- Learned and installed a 3CX phone and intercom system

Trinidad And Tobago

- Head programmer of low & medium level cash registers in a company of 70+ employees with an average of 8 cash registers programmed weekly.- Trained and advised other employees in cash register programming and customer service.- Programmed and set up Point of Sale systems in a variety of restaurants, bars, and retail stores.- Trained clients and provided assistance via phone 24/7.- Provided consulting for customer’s business systems, operations and goals. - Attended all customers’ business openings and events.- Sold an average of 3 cash registers a month through networking with local businesses.

Msc., Business Informatics, Gpa: 8.01 Thesis: 9.0

Bsc., Management Information Systems, General, 3.79 Gpa