Neil J. Email & Phone Number

Elkins, Ar, Us

Bentonville, Arkansas, United States

Job dutiesAdminister and Project Planning for the following platformsTeams, Zoom, Slack, OneDrive, & SharePoint

Bentonville, Arkansas, United States

Job dutiesSystem Engineer Team LeadAdminister Teams Meetings, Voice & VideoPlan future capabilites, rollout new features, and train support to handle requestsProjectsRolling out Teams Meetings and Call globally.Rolling out Teams Meeting Recording capabilites• Limiting who can intitiate a recording• Limiting who can download a recording

Bentonville, Arkansas, United States

Job dutiesSystem Engineer Team LeadAdminister Teams Meetings, Voice & VideoPlan future capabilites, rollout new features, and train support to handle requestsProjectsRolling out Teams Meetings and Call globally.Rolling out Teams Meeting Recording capabilites• Limiting who can intitiate a recording• Limiting who can download a recording

Bentonville, Arkansas, United States

Job dutiesAdminister Slack, Workplace by Meta, & Teams Chat and AppsPlan future capabilites, rollout new features, and train support to handle requestsProjectsGuest Access in the Microsoft realmThis project changed the way we shared content through SharePoint and OneDrive. Elintating the public sharing, and narrowing down to specific approved domains. Enabling quarterly access reviews for for these guest accounts and expiring unused accounts.

Camp Robinson, Ar

• Diagnose outages utilizing knowledge of computer networking and determine the point of failure in software applications, hardware devices, and the relationship between the systems.• Manage network shares on Microsoft Windows Servers by establishing and auditing file and network share permissions• Setup new network printers and multifunction devices by attaching them to network routers and switches, assigning network addresses, and installing print drivers on Microsoft Windows 2008 R2 Servers• Install and configure multiple systems on tactical domain using VMware virtual environment for redundant domain controllers, Microsoft Exchange 2010, multiple SQL servers, Microsoft Systems Center Operations Manager, Microsoft Update Server, MS SharePoint 2010• Maintain fiber and copper network utilizing Cisco switches, routers, and firewalls• Manage multiple IT/IS technicians to provide quality work and resolve technical issues in a timely manner

North Little Rock, Arkansas, United States

• Integrate Windows Active Directory with O365 for SSO• Manage O365 for multiple tenants and domains (approx. 175 users)• Provide helpdesk support for both internal and external users• Configured AWS with BOVPN for Active Directory Replication• Configured backup solutions for on-premise and O365 assets• Designed and Implemented SharePoint Online infrastructure and permission management

Sherwood, Arkansas

Stood up AWS GOV Cloud environment for migrating SharePoint from .MIL• Windows Active Directory for user management• WSUS for Windows Update Management• F5 Big IP for CAC Authentication to the SharePoint Site• SharePoint Migration, Updating, and Patching

North Little Rock, Ar

• Host QuickBooks farm on cloud resources• Manage WatchGuard Firewall to include policies and VPN connections• Install and configure multiple server operating systems to include; Microsoft Windows Server 2003, 2008, 2008R2, 2012, 2012R2• Answer support calls from users. Troubleshoot source of failure in network, software, and/or hardware• Plan, implement, and manage new hardware and software solutions • Helped to migrate older physical systems to newer hardware and virtualized environment and then to cloud environment with RemoteApps• Build disaster recovery

Sherwood, Arkansas

• Install and configure multiple server operating systems to include; Microsoft Windows Server, Linux, and VMware ESXi• Install and configure Training Management Systems (TMS), Learning Content Managing Systems (LCMS), and Learning Management Systems (LMS)• Build and maintained custom reports in Microsoft Access using SQL backend as well as custom Access database backends• Microsoft Access databases built with VB interactions and calculations• Plan, and implement a highly fault tolerant data center solution for multiple contracts• Answer support calls from users. Troubleshoot source of failure in network, software, and/or hardware• Plan, implement, and manage new hardware and software solutions for future contracts• Write custom applications, databases, and scripts for the organization to perform specialized tasks to provide ease of access, and feature enhancement to both users and fellow administrators• Installed multiple Microsoft SQL 2008 servers using various websites. • Train other coworkers on new systems as they get deployed to maintain high levels of support• Helped to migrate older physical systems to newer hardware and virtualized environment, utilizing VLAN separation for security and speed

Little Rock, Arkansas Area

• Answer support calls from users. Troubleshoot source of failure in network, software, and/or hardware• Create new user accounts and associated email accounts utilizing Active Directory along with Google Business• Utilize Microsoft Server 2003 Active Directory to troubleshoot user logon issues• Keep Windows 2003 Server Active Directory and Microsoft Exchange Server databases current. by monitoring and removing stale network accounts, for multiple domains• Install and configure new hardware such as network cards, hard drives, and memory into Microsoft Windows workstations and Servers• Diagnose outages utilizing knowledge of computer networking and determine the point of failure in software applications, hardware devices, and the relationship between the systems.• Manage network shares on Microsoft Windows Servers by establishing and auditing file and network share permissions• Setup new network printers and multifunction devices by attaching them to network routers and switches, assigning network addresses, and installing print drivers on Microsoft Windows 2003 Servers• Write custom scripts using Visual Basic .NET, Batch, and MS-DOS to facilitate patching LAN/WAN workstations, servers, routers, and switches• Research, analyze, and test new technologies in a test lab and recommend the most effective software and hardware• Install and maintain surveillance and access control systems for customers• Train customers and staff to utilize surveillance and access control systems for retrieval of footage and creating, disabling, or terminating access• Contact vendors to obtain technical support for hardware and software issues. Work with the vendors’ technical support team to resolve issues pertaining to the vendors’ products • Worked with vendors on beta software for bug resolution and usage in a real world scenario • Managed IT Dept along with Surveillance Dept training employees and technicians

Little Rock, Arkansas Area

• Install and configure new hardware such as network cards, hard drives, and memory into Microsoft Windows workstations and Servers• Diagnose outages utilizing knowledge of computer networking and determine the point of failure in software applications, hardware devices, and the relationship between the systems.• Manage network shares on Microsoft Windows Servers by establishing and auditing file and network share permissions• Setup new network printers and multifunction devices by attaching them to network routers and switches, assigning network addresses, and installing print drivers on Microsoft Windows 2003 Servers• Write custom scripts using Visual Basic .NET, Batch, and MS-DOS to facilitate patching LAN/WAN workstations, servers, routers, and switches• Install and configure Acronis software to backup and restore network files from a backup system. Ensure data retention meets company policies regarding system storage and retention• Design, implement and maintain a Wide Area Network connecting multiple remote job sites• Configure Wide Area Network Routers and Local Area Network switches to connect Microsoft Windows Servers, workstations, and printers• Create Microsoft Exchange mailboxes for network users• Design and implement proxy server with content filter for remote job sites• Keep all workstations, servers, routers, and switches updated with latest security patches• Install, configure, and update antivirus software on all workstations and servers• Remotely manage offsite workstations using Virtual Private Networking and Microsoft Server 2003 Remote Desktop and TeamViewer• Utilize Microsoft Windows Virtual Private Networking (VPN) Software to securely connect to the network from remote locations and connect remote locations to network hub

North Little Rock, Ar

• Install and configure new hardware such as network cards, hard drives, and memory into Microsoft Windows workstations and Servers• Diagnose outages utilizing knowledge of computer networking and determine the point of failure in software applications, hardware devices, and the relationship between the systems.• Manage network shares on Microsoft Windows Servers by establishing and auditing file and network share permissions• Setup new network printers and multifunction devices by attaching them to network routers and switches, assigning network addresses, and installing print drivers on Microsoft Windows 2003 Servers• Write custom scripts using Visual Basic .NET, Batch, and MS-DOS to facilitate patching LAN/WAN workstations, servers, routers, and switches• Install and configure Symantec Backup Exec software to backup and restore network files from a backup system. Ensure data retention meets company policies regarding system storage and retention• Created custom application using FileMaker Pro to integrate with accounting software backend SQL for tracking job locations in-house with a web based front end that was available via VPN on mobile devices (This application is still utilized today)• Troubleshoot and repair wide format printer and duplexer for proof printing.• Assisted graphics department in page layout

• Install and configure new hardware such as network cards, hard drives, and memory into Microsoft Windows workstations and Servers• Diagnose outages utilizing knowledge of computer networking and determine the point of failure in software applications, hardware devices, and the relationship between the systems.• Manage network shares on Microsoft Windows Servers by establishing and auditing file and network share permissions• Setup new network printers and multifunction devices by attaching them to network routers and switches, assigning network addresses, and installing print drivers on Microsoft Windows 2003 Servers• Managed multiple customers domains and help desk • Install and configure Symantec Backup Exec software to backup and restore network files from a backup system. Ensure data retention meets company policies regarding system storage and retention• Traveled locally to businesses for onsite support of network or computer related issues

Page Layout & Prepress

Prepress, page imposition, plate making, proofing.

Prepress work including page imposition, film & plate making, blue prints and match prints. Also built and managed PC/Mac network and FTP Server

Hs, Hs

Activities and Societies: Robotics, Newspaper, Drama & Shop High School

High School Diploma