Neil R. Email & Phone Number

Dartmouth, Nova Scotia, Canada

• Act as the primary, on-call Tier 3 escalation point for employee and client IT troubleshooting, and provide training to Tier 2 and Tier 1 service desks on common or complex issues experienced.• Monitor several hundred servers for service, network, or hardware issues, and ensure they are maintained in coordination with our developers and the server owners for maximum uptime.• Maintain good working relationships with clients, service suppliers, and vendors to construct IT solutions that… Show more • Act as the primary, on-call Tier 3 escalation point for employee and client IT troubleshooting, and provide training to Tier 2 and Tier 1 service desks on common or complex issues experienced.• Monitor several hundred servers for service, network, or hardware issues, and ensure they are maintained in coordination with our developers and the server owners for maximum uptime.• Maintain good working relationships with clients, service suppliers, and vendors to construct IT solutions that fulfill client needs (hardware, virtual servers, databases, email, hosting, domains, security, backup, CRM, BI, BCP/DRP, etc.)• Developed and launched several different types of VoIP infrastructure, complementing existing Internet and TV for ISPs/Telcos serving thousands of customers.• Pioneered an easy-to-use documentation system for less-technical employees to collaborate on processes and standards, while complementing our GitLab codebase. Show less

Kingston, Ontario, Canada

• Completely satisfied the owner's requirements in designing the initial logo and website layout at friendwithaboat.ca, and continued to do so with periodic updates and SEO during the fishing season.• Employed current web standards to ensure maximum accessibility by people and devices, while still having extremely light and well-documented code for a fast and responsive experience.

Ottawa, Ontario, Canada

• Overhauled the original design at cafl.org to make it more visually engaging and easier for Association members to find information about current events and initiatives.• Spearheaded initiatives to gather and revise content for the line trade history and memorial sections in order to preserve this information for future members.• Sat as a member of the National Executive Committee and voted on Association business such as membership, fundraisers, and outreach to branches across Canada.

Kitchener, Ontario, Canada

• Thoroughly monitored firewall, SIEM product, and device logs for suspicious activity, taking action to disable and contain any threats found and prevent their re-occurrence.• Kept up-to-date on security news and worked closely with Desktop, Network, and Systems teams to eliminate known exploits and vulnerabilities from being used in our environment.• Helped research and employ proactive security measures hospital-wide such as SSL inspection. 2F/802.1x authentication, AppLocker, and… Show more • Thoroughly monitored firewall, SIEM product, and device logs for suspicious activity, taking action to disable and contain any threats found and prevent their re-occurrence.• Kept up-to-date on security news and worked closely with Desktop, Network, and Systems teams to eliminate known exploits and vulnerabilities from being used in our environment.• Helped research and employ proactive security measures hospital-wide such as SSL inspection. 2F/802.1x authentication, AppLocker, and reducing the attack surface by limiting overall applications and employing patch management.• Discovered still-active remnants from a critical 2016 server malware attack, immediately preventing further damage and spread, with monitoring confirming successful containment and incident response.• Conducted employee training programs such as sending fake phishing emails to increase security awareness, and education on PHIPA and other health privacy legislation. Show less

Canada

• Achieved the highest academic score in both apprenticeship and journeyman trade courses, going on to install and maintain telecommunications cable plants across Canada according to industry standards (Bell, BICSI, CSA, EIA/TIA) and local legislation.• Part of the cabling crew for the 2012 Vancouver Olympics, ensuring all agencies involved (such as the RCMP and local police) had effective command and control across 31 different sites.• While posted to CFB Kingston base crew, completed… Show more • Achieved the highest academic score in both apprenticeship and journeyman trade courses, going on to install and maintain telecommunications cable plants across Canada according to industry standards (Bell, BICSI, CSA, EIA/TIA) and local legislation.• Part of the cabling crew for the 2012 Vancouver Olympics, ensuring all agencies involved (such as the RCMP and local police) had effective command and control across 31 different sites.• While posted to CFB Kingston base crew, completed over 90% of line work tickets within a week of submission, receiving five letters of appreciation from various units for outstanding quality of work, speed, and professionalism.• Managed equipment and stores for multiple deployed line projects (as remote as Alert, NU), choosing what was required according to the project description with little to no support once “on ground”.• Created a self-updating schedule and shipping program for routine testing and safety equipment calibration and maintenance, and handled parts and servicing for a fleet of over 30 vehicles (including digger-derricks, skid-steers, UTVs, and various trailers). Show less

Ontario Graduate Certificate, Computer And Information Systems Security/Information Assurance, 4.05/4.20 Gpa

From the program outline: "This one-year Graduate Certificate program is designed to provide students with a holistic approach.

Ontario College Diploma, Computer Technology/Computer Systems Technology, 4.08/4.20 Gpa

From the program outline: "This two-year accredited Ontario College Diploma program provides comprehensive training for students wishing.

Journeyman Lineman, Communications Systems Installation And Repair Technology

Building on the previous apprenticeship course, this course emphasizes antenna and tower installation and repair, including several.

Apprentice Lineman, Communications Systems Installation And Repair Technology

Trade course for the installation, repair, and maintenance of Department of National Defence telecommunications systems. These include.