Nya C. Email & Phone Number

- Provided guidance and mentoring to associate PSAs.- Created and submitted training and knowledgebase for review by senior or lead PSA.- Demonstrated appropriate decision-making and strong IRT troubleshooting skills.- Verified data changes by using SQL scripts and ensured database updates were made in the spirit of the original request.- Made minor modifications and executed existing SQL Data Scripts for viewing project data and system configuration.- Participated in conference calls and/or meetings with internal and external teams as needed.

- Provided excellent customer service to end users of endpoint IRT systems.- Triaged and responded to incoming queries (phone/email) ensuring that all requests were addressed in an appropriate time frame.- Troubleshoot technical and non-technical issues using documentation system configuration and other resources.- Documented all incoming queries in endpoint’s ticketing system, using Salesforce Service Cloud.- Escalated to internal teams when issues could not be resolved within the support team.- Reviewed data change requests for clarity, completeness, and impact.- Collaborated with Client Services and Customers to ensure database updates were made in the spirit of the original request.- Organized own workspace and deadlines to ensure timely completion of tasks.

Washington, District Of Columbia, United States

- Analyzed data from 6000 students and generated outputs of rosters- Communicated with administrative staff regarding system process and issues- Ensured data validation through MS Excel send Google Sheets

Washington, District Of Columbia, United States

- Research, evaluate, recommend, and specify research participants recruitment and enrollment- Accomplished data collection and data entry, while assisting the project staff- Design, develop, deploy, and analyze data of transcripts, fieldnotes, and photographs- Perform literature searches for manuscript preparation, grant writing, and qualitative data analysis

Washington, District Of Columbia, United States

- Assisted with mouse colony management, including weaning, tagging, and PCR genotyping- Quantified cell data of four mice for 11 cell markers in 16 sections using ImageJ, Adobe Photoshop, and MS Excel- Analyzed innate social behaviors of mice with conditional knockout of Foxp2 in MeA before criticaldevelopmental period to examine Foxp2 gene function- Attained knowledge on embedding, sectioning, immunohistochemistry, mounting, and imagine on mice brains-Contributed to a project identifying the function of developmental transcriptional factors in the medial subnucleus of the amygdala (MeA), published in The Journal of Comparative Neurology

Master Of Science - Ms, Health Data Science

Bachelor Of Science - Bs, Neuroscience