Nyampinga Mathilde Email & Phone Number

Nairobi County, Kenya

As a Sales Executive at RwandAir, I specialize in developing and maintaining relationships with corporate clients, travel agencies, traders, and frequent fliers to drive revenue and ensure brand loyalty. With a proven track record of achieving and exceeding sales targets, I consistently ensure the profitability of the airline. Through strategic marketing initiatives and sponsored events, I promote RwandAir products and services, enhancing brand awareness and visibility.

Kigali, Kigali City, Rwanda

With a background as a Loyalty Program Supervisor at RwandAir, I have gained skills in managing customer complaints, ensuring program compliance, and driving membership growth. My role involved enrolling new corporate customers, monitoring program progress, and negotiating partnerships, resulting in a significant increase in membership

Kigali, Kigali City, Rwanda

As a Customer Relations Officer at RwandAir, I specialized in providing exceptional assistance to passengers affected by flight disruptions and schedule changes. I collaborated closely involved teams to efficiently re-book and re-issue tickets for inconvenienced passengers, ensuring their seamless travel experience. My dedication to resolving customer issues and the service recovery was the key.

Kigali, Kigali City, Rwanda

As a Customer Service Agent at RwandAir, I ensured smooth and efficient check-in, boarding, and transit processes for passengers. With a focus on safety, I maintained a secure operating environment in adherence to industry standards. Additionally, I communicated effectively with both internal and external stakeholders to exceed customer expectations and deliver exceptional service.