Nyang Xou Vang Email & Phone Number

United States

Recognize and reorganize documentation per country Receive, inspect and prioritize the mail Use an image scanner to scan original/official documents Communicate additional requests of documents to client’s via email Communicate with peers and other departments to resolve issues Respond to inquiries via slack or email

Huntersville, North Carolina, United States

- Made outbound and take inbound calls in a professional manner while keeping and improving customer relations- Processed customer payments through ACI payment method- Developed a spreadsheet to help team members keep track of daily payments- Accurately and efficiently documented collections and servicing activity in the appropriate system of record- Actively listened to customers and offered solutions to resolve customer accounts and provide a remarkable experience

Charlotte, North Carolina, United States

- Prepared documents according to job instructions per each client’s specifications- Verified input data to ensure accuracy of completed work, scan and edits work forerrors during processing- Followed instructions and communicate with supervisor or trainer when appropriate toensure customer expectations are met- Maintained levels of productivity and quality based on department standards- Scanned documents on a variety of scanning equipment including microfilming cameras