Natalie Y. Email & Phone Number

Metairie, La

Website Design and Development- Develop and lead implementation of website strategies- Identify and pursue opportunities to improve Internet presence by keeping abreast of new trends and technologies- Develop detailed website work plans- Manage relationships with vendors to ensure the company receives quality work within timelines and budgets.- Oversee website upgrades and enhancements to ensure minimal downtime and disruption of services- Coordinate implementation of new features and functionality to ensure minimal downtime and disruption of service- Maintain company websites, in collaboration with staff across the company, to make the sites effective, appealing and user-friendly, including suggesting new features and functions to enhance user experience on the site- Manage a schedule for updating website content as needed.- Collaborate with project owners of content to achieve website objectives.- Train and supports users of content management systems.- Oversee quality assurance (checking for broken links, verifying relevance and accuracy of data, and correcting as needed).- Advise on website governance policies and guidelines to ensure all company website properties are built using best practices and are 508 compliant, reflect company branding standards, and project a professional image. - Work with the communications regulatory specialist to ensure websites are compliant with CMS regulations and adhere to any applicable NCQA guidelines.- Create quarterly analytics reports to identify trends, and suggests ways to improve website traffic.- Reports on site traffic analysis and user testing to determine effectiveness of site design and architecture, usability, and consistency in navigation. - Monitors intranet analytics to identify ways to improve intranet usage and performance.- Collaborate with the IT department to implement web-based tools and products.

Covington, La

- Ensured management and implementation of marketing efforts, specifically sales & distribution support and new product launches, to accomplish annual revenue goals - Worked with the national sales team to brainstorm and create marketing materials that will drive sales in national outlets - Assisted in the creation of sales presentations to be used in the field - Provided retail channel support, including but not limited to collateral development, website updates, promotion planning, development and execution - Managed an online retail store of promotional and sales items that is used by the national distributors

Metairie, La

To coordinate the compliance and policy activities in relation to marketing materials, communications, and the Peoples Health website in order to meet the regulatory requirements established by the Centers for Medicare and Medicaid Services (CMS), the Louisiana Department of Insurance (DOI) and other regulatory organizations.Responsible for researching, monitoring and coordinating the implementation of regulatory guidelines and requirements for all marketing materials, communications and corresponding company websites for the plans administered by Peoples Health, Inc.

Metairie, La

Responsible for performing routine web accessibility testing and reporting on all electronic media, documents, and web pages. To assess, prepare and manage media files for online viewing and to assist in the research and development of new processes and checkpoints to identify potential accessibility barriers or non-compliance.

- Designed creative materials for various print, web, and e-mail marketing ventures. Generated and executed innovative design concepts for multiple marketing campaigns. - Employed HTML to develop and maintain user-friendly, aesthetically-pleasing websites for partner organizations and various internal properties.- Conceived, designed, and produced all internal and external creative material including business cards, banners, company head shots, mailers, brochures, e-mail templates, and social media marketing campaigns.

- Worked with technical department to develop an analysis tool that monitored affiliate activity and ensured quality control and compliance, leading to timely rectification of compliance issues.- Managed program approvals, commission overrides, pixel placements, and pixel testing for more than 50 affiliates.- Coordinated the application and approval process for new affiliates and maintained close ongoing business relationships, resulting in long-term loyalty.- Performed frequent website audits to ensure compliance with publishers' ever-changing marketing requirements.- Identified e-commerce opportunities by proposing potential new business partnerships and alliances while working with the Director of Sales and Marketing on developing relationships and growing the network.

- Provided general customer support and built long-term customer loyalty by providing excellent, efficient service and adeptly managing conflicts as necessary.- Served as first point of contact for all visitors and guests to the office.- Managed multi-line switchboard, routing and addressing calls in a timely manner.

- Maintained customer satisfaction by ensuring speedy, substantive responses to customer inquiries and provided creative resolution of emergent problems.- Recruited, hired, supervised, and managed the employees.- Designed and maintained company website using HTML coding skills.- Authored all content for the company's monthly newsletter using MS Office.