Temporary Position Scoring Hand Written Standardized Tests

This position serves as the primary contact for customers. The Client Support Representative is responsible for managing and documenting all customer communications and providing daily support to assigned customers through various means of communication. The Client Support Representative pro-actively monitor customer accounts for potential growth and/or problematic areas using the appropriate tools available while also keeping Operations and Sales personnel apprised of any customer issues. Provides day-to-day communication and problem resolution for all contacts Reviews and takes appropriate action to resolve holds, error detection and failed data integrity checks. Releases holds if appropriate or resolves the issue by correcting data or canceling the line. Acts as general scope subject matter expert within assigned contracts. Educates customers on contract restrictions and rules as well as SupplyCore’s capabilities under each contract. Engages the respective Contract Manager and/or contracting officer for guidance when unsure. Identifies opportunities to streamline and improve customer-related workflow and systems. Promotes use of SupplyCore ordering systems for customers without access to CEMAS or other integrated system. Sets up new users and customers in the systems. Secures POD and releases hold codes as large orders are completed. Initiates and works with others to resolve trouble tickets RMA and credit requests from the customer. Processes accounts receivable and accounts payable issues. Works with Quality Manager to identify areas in which a root cause can be identified and eliminates future occurrences. Monitors customer trends proactively for declining sales and margins as well as problematic areas and performance deficiencies.Processes incoming service requests from the customer. Schedules supplier site visits and gets customer DD250 document sign off.

 Process Orders and Change Notices Provide Status Updates and Proof of Delivery Customer Support Act as Liaison between Sales Team, Customer, and Production Plants Develop and Maintain relationships with internal and external customers Reporting Customer Account Management Coordinating with Sales Team, Customer, and Production Plants Creating and managing direct mailings. Upholding Security and Quality Protocols Ensuring Adherence to Customer Contracts Other tasks as needed to meet the needs of customers. Troubleshooting production and shipping problems Review invoices and dispute charges when necessary Generate Quotes and Coversheets Data Entry- including setting up new items and inventory management Certified Service Professional

 Process Orders and Change Notices Provide Status Updates and Proof of Delivery Customer Support Act as Liaison between Sales, Customer, and Production Plants Develop and Maintain relationships with internal and external customers Reporting Customer Account Management Coordinating with Sales, Customer, and Production Plants Upholding Security and Quality Protocols Ensuring Adherence to Customer Contracts Other tasks as needed to meet the needs of customers. Troubleshooting production and shipping problems Review invoices and dispute charges when necessary Generate Quotes  Data Entry- including setting up new items and inventory management Certified Service Professional

 Process Orders and Change Notices Provide Status Updates and Proof of Delivery Customer Support Act as Liaison between Sales, Customer, and Production Plants Develop and Maintain relationships with internal and external customers Develop Proposals for Procurement Opportunities Secure Approvals Reporting Customer Account Management Coordinating with Sales, Customer, and Production Plants Upholding Security and Quality Protocols Ensuring Adherence to Customer Contracts Other tasks as needed to meet the needs of customers. Troubleshooting production and shipping problems Review invoices and dispute charges when necessary Generate Quotes Copy Prep and verify composition Data Entry- including setting up new items and inventory management Certified Service Professional Facilitator for Delivering Service Excellence ProgramCertified Service Professional

 General office work when acting as secretary Escorting children to class Assisting with homework and other daily tasks as needed.  Assisting with hygiene and feeding as needed Completing paperwork and daily logs Keeping children on task in class

 Monitoring youth during overnight hours Doing bed checks and assisting with all nighttime care Planning daily activities Doing medication checks and counts Housekeeping Other tasks during overnight hours as needed Am portion of shift was spent working directly with youth Maintain safety of youth even when it involves protecting them from themselves Assist in completing daily tasks.  Assist them in their treatment Leading a group on values Attend weekly meetings and provide input on progress of youth Maintain order and remaining calm in crisis situations Trained in CPR and CPI (Crisis Prevention Intervention)