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Nyckie Ford is a Business Improvement Manager at Konnetix ltd. They possess expertise in technical support, active directory, windows 7, windows server, it service management and 33 more skills.
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Business Improvement ManagerKonnetix LtdHitchin, Gb
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Technical Support Desk ManagerKonnetix Ltd Apr 2016 - PresentHitchinSupporting the day to day running of the Support Desk, both in a technical and procedural sense. Successfully implemented a new RMM and Service Desk tool. Managing onsite and remote ticket resolving Technically working to resolve tickets and keep customers up to date. Always looking into ways of improving our policy's and procedures to ensure swift ticket resolution
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Technical Support AnalystWillmott Dixon Jan 2016 - Apr 2016LetchworthJoined to be part of a new Service Desk, sadly turned out the role was only a basic 1st line position with limited access to resources. Hence the short stay. -
1St/2Nd Line Technical Support AnalystPurely Computing Ltd Jul 2013 - Dec 2015Litlington RoystonWorking as part of a fantastic team on the support desk, tasks include:Logging calls via email and phoneMeeting SLAsProviding customers with updates and resolving issues in a timely mannerPro-active Server Monitoring and Problem SolvingCreating work instructions to add to our knowledge baseImproving my own knowledge base with self-motivated learningSupporting my colleagues with knowledge and assistanceOccasional site visits for Hardware replacementShift work including lone working through the nightWorking on everything from basic Windows/Mac OS support through to Server admin tasks and beyond.
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Technical Support AnalystAjilon Consulting Nov 2012 - Jul 2013Stevenage, United Kingdom
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Technical Support AnalystModis Solutions Jun 2011 - Nov 2012Stevenage, United Kingdom1st Line Techncial Support Analyst
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Knowhow SpecailistPc World Business Sep 2009 - Jun 2011Stevenage, United Kingdom -
Activity InstructorBlackland Farm Apr 2009 - Oct 2009East GrinstedInstructed activities such as Abseiling, Climbing, Zip Wire, Archery and other team work sessions. Often with groups of up to 30 children or adults.
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Activity InstructorGreat Hautbois House Apr 2005 - Sep 2008Norwich, United KingdomInstructed activities such as Abseiling, Climbing, Zip Wire, Archery and other team work sessions. Often with groups of up to 12 children or adults
Nyckie Ford Skills
Nyckie Ford Education Details
Frequently Asked Questions about Nyckie Ford
What company does Nyckie Ford work for?
Nyckie Ford works for Konnetix Ltd
What is Nyckie Ford's role at the current company?
Nyckie Ford's current role is Business Improvement Manager.
What is Nyckie Ford's email address?
Nyckie Ford's email address is ny****@****l.co.uk
What is Nyckie Ford's direct phone number?
Nyckie Ford's direct phone number is +4479174*****
What schools did Nyckie Ford attend?
Nyckie Ford attended Ravensbourne College Of Design And Communication.
What are some of Nyckie Ford's interests?
Nyckie Ford has interest in Gadgets, Technology, Gaming, Baking, Animals, Photography, Music, Candle Making, Animal Welfare, Travel.
What skills is Nyckie Ford known for?
Nyckie Ford has skills like Technical Support, Active Directory, Windows 7, Windows Server, It Service Management, Servers, Blackberry Enterprise Server, Microsoft Exchange, Cisco Technologies, Windows Xp Pro, Service Delivery, Virtualization.
Who are Nyckie Ford's colleagues?
Nyckie Ford's colleagues are David H., Jake Briscombe, Emily Cade, Lisa Guy, Leah Billinghurst, Kris Warner.
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