Ibrahima Diallo Email & Phone Number

New York, New York, United States

Greater New York City Area

Responsibilities Provided accurate and comprehensive destination knowledgeDesigned engaging tour itineraries and managed logisticsCommunicated effectively using storytelling and interactive methodsDelivered excellent customer service and address tourists' needsEnsured safety protocols and managed risks during toursOffered insights into local cuisine, traditions, and lifestylesRecommended additional activities and experiences beyond the tour.Key Achievements- Consistently got rave reviews- Earner of 2 Tripadvisor Certificates of Excellence.- Rated 5/5 after 300+ tours on TBL.

New Jersey, United States

Jersey City, New Jersey, United States

New York City Metropolitan Area

ResponsibilitiesHired, Trained, and Onboarded NYC team members, including own assistant.Managed NYC Operations Team comprising of coordinators, tour guides, and remote workers.Created and analyzed reports for data-driven decisions.Presented quarterly market reports to executive management.Ensured smooth check-in processes for guests.Managed day-to-day operations aligning tours vision with reality.Gathered and acted upon feedback from guides, guests, and experiences.Collaborated with Central Ops Team for financial performance and troubleshooting.Engaged with HR, Accounting, R&D, and other departments for operational support.Reviewed and processed Tour Guides' payments monthly.Managed vendor invoices for accuracy and timely payments.Successfully launched The Official Grand Central Terminal tour.Developed operating procedures for a pleasant experience.Oversaw market budget, profitability, and adjustments.Built and nurtured industry partner relationships.Regularly reviewed contracts, permits, and official documentations.Key Achievements- Led Company’s Rank on TripAdvisor from 88 to 24 out of 1300 in 6 months.- Launched new tours, including food and walking tours.- Assisted in developing new products and materials for tours.- Successfully managed operations of dozens of scheduled tours weekly.- Scheduled regularly dozens of contractors and last minute needs-Audited all processed and made valuable suggestions on needed changes- Implemented SOPs - Streamlined process to stop expenditure leakage - Hired, Trained, Staff at Grand Central Terminal Official Tour.- Managed operations of tours like The MET, GCT, WTC, SOL.

Greater New York City Area

Give Tours with Fun on The Run !!!Describe tour points of interest to group members, and respond to questions.Provide directions and other pertinent information to visitors.Escort individuals or groups on cruises, sightseeing tours, or through places of interest such as industrial establishments, public buildings, and art galleries.Speak foreign languages to communicate with foreign visitors.Conduct educational activities for school children.Select travel routes and sites to be visited based on knowledge of specific areas.Research various topics, including site history, environmental conditions, and clients' skills and abilities to plan appropriate expeditions, instruction, and commentary.

80 Wythe Avenue

Typically handles both the duties of the front desk agent and accounting duties. As Night Auditor I account for the day's business and remain available to serve the overnight needs of customers (noise complaints, room switch, walk-in..) . How much time is spent between these two roles depends on the night (weekday, sold out night etc..).I solely take care of the business overnight.

Greater New York City Area

Conduct Educational, Energetic, Entertaining Tours !

Queens, New York City

New York Concierge & Tours is an online concierge business offering a variety of tourism-related services such as; - customized itinerary planning - meet & greets - sightseeing tours It is the international expansion of the danish company "Turist i New York"​. Maria-Leena Kerr is the founder, operator, writer, planner and tour guide carrying out all duties of the day-to-day management. New York Concierge & Tours'​ website offer free information on the basic but important categories for travelers; Transportation, accommodation, shopping, eat & drink and how-to's. The recommendations are based on own evaluations of restaurants, museums, shopping and accommodations but also includes a section for tourists' own experiences. A primary part of the business involves communication with potential tourists through email, prior to their travel to New York. Daily updates on social media, such as Facebook, Twitter and Instagram is also a vital part of promoting the business and creating relationships with potential clients.SpecialtiesConcierge services, Sightseeing tours, Travel planning, Bookings

New York City

-Providing Premium Customer Service-Giving Fun and Informational Tours

Greater New York City Area

Conducted daily sightseeing Tours allowing at the time the newly founded company to build up during their busy season .

New York City Metropolitan Area

Tribeca

Associate'S Degree, Business Administration And Management, General

Economics

Baccalaureate, Experimental Sciences

Activities and Societies: President of Students, Newsletter Club, English Club

Certificate, Hospitality And Tourism Management