Sandy Garcia Email & Phone Number

New York, NY, US

New York, New York, United States

• Managing guest reservations exclusively through Resy and OpenTable for Haven Rooftop, Sushi Lab Rooftop, Chemistry Room, and Sushi Lab East Village.
• Coordinating group bookings and special events to ensure smooth operations and excellent guest experiences.
• Handling guest inquiries, modifications, and cancellations via phone, email, and in person with prompt and professional service.
• Collaborating with venue managers and front-of-house teams to align operations with reservation details and guest needs.
• Providing personalized dining recommendations and fulfilling special accommodation requests for guests.
• Managing VIP bookings and special requests, ensuring high standards for notable guests.

United States

• Conducted external digital landscape analysis of target audience and potential partners, resulting in a final recommendation report.
• Crafted digital communications and outreach strategy.
• Drafted content calendars and organized project documents.

Brooklyn, New York, United States

• Trained new team members, improving interdepartmental communication and project management efficiency.
• Developed MailChimp newsletters, significantly boosting creator engagement with targeted campaigns and events.
• Managed brand partnerships, aligning logistics with brand expectations for seamless campaign execution.
• Led the Creator Affiliate Program, overseeing 700 creators, and providing strategic feedback based on performance metrics.
• Conducted group interviews, successfully onboarding creative talent to enhance team dynamics.
• Organized educational webinars, achieving a 70% attendance rate and increasing creator engagement by 15%.

Brooklyn, New York, United States

• Managed customer service communications for three TikTok brands, coordinating with the Guangzhou team to ensure seamless transitions and maintain service excellence.
• Orchestrated onboarding for creators in the CAP Agency, using multiple communication channels to enhance engagement and streamline processes.
• Executed high-profile GKA Campaigns, developing comprehensive content strategies from concept to performance analysis, significantly boosting campaign success and brand engagement.
• Handled operational tasks for the Puff Community, including order placement and shipping coordination, while maintaining clear communication with creators to support campaign initiatives.
• Managed a network of over 300 creators, addressing content violations, guiding quality enhancement, and executing partner campaign initiatives to strengthen community engagement.

Brooklyn, New York, United States

• Developed and presented innovative marketing strategies with team members, enhancing strategic planning and collaborative teamwork skills.
• Earned the Google Analytics Individual Qualification, showcasing advanced analytical skills in Google Analytics 4 for data-driven decision-making.
• Provided feedback to improve the program for future cohorts, highlighting its benefits and impact.
• Engaged in debates on ethical issues like ‘Unrestricted Ownership of Personal DNA,’ demonstrating the ability to articulate well-informed arguments.

United States

• Created personalized dining experiences, managed transactions, and communicated efficiently with guests to enhance satisfaction and restaurant efficiency.
• Addressed diverse situations, including varying guest preferences, peak hour management, and billing discrepancies, ensuring exceptional service and customer retention.
• Worked closely with the Events Coordinator to execute large party service smoothly and contribute to a cohesive dining experience.

United States

• Managed reservations using OpenTable, ensuring smooth seating arrangements and efficient dining flow.
• Handled phone inquiries for large party and event bookings, facilitating seamless event coordination.
• Sat 250+ covers daily, managing high guest volume while delivering exceptional customer service.
• Promoted the loyalty program, achieving an 80% sign-up success rate throughout each shift.
• Collaborated with staff and the Events Coordinator to align operations with guest needs and communicate with the regional manager regarding patron satisfaction.

New York, United States

• Organized and recorded bi-weekly meetings, coordinating with various organizations online to secure event sponsorships.
• Led initiatives to enhance collaboration and engagement, including designing holiday cards for essential workers and patients.
• Participated in events like suicide prevention training with Joshua Rivedal and gardening workshops, contributing to community outreach and education.
• Worked alongside the Vice Chair and Chair to secure cosponsorships from other USG committees, fostering internal collaboration and resource sharing.

Bachelor'S Degree, Nueropsychology, First-Year

Activities and Societies: USG Philanthropy Committee• USG Philanthropy Committee: Engaged in community-building and philanthropy.

High School Diploma

Activities and Societies: • Service, Learning and Leadership Program • VOICE Program• Service Learning and Leadership Program.