Nydia Esperanza Ramirez Martinez Email & Phone Number

Remote

Help the concierge team by answering our client's questions and arranging services for travelers (spa accommodations, restaurant reservations, travel connections, etc.). Create the most memorable and exciting experiences for our clients. Manage vendor relationships with DMCs, excursion companies, and transfer companies.

Colombia

Bogota, D.C., Capital District, Colombia

In charge of monitoring loads transported within the USA by train. Trace the shipment’s route and delivery timeline to ensure it reaches the destination quickly and safely. Stay in permanent contact with the railroads to ensure the load is moving and reaching the destination on time.

Miami, Florida, Estados Unidos

Assist guests in booking land excursions, to choose destinations that are suitable for them depending on their preferences and special requests. Responsible for the promotion, selling and dispatching of shore excursions offered in the various ports of call as directed by the Shore Excursions Manager. Resolve any guest’s problems encountered and ensure.

Miami, Florida, Estados Unidos

*September 2014 – May 2016 and November 2016 – March 2017*Provide general information about the ship, ports of call, money exchange, assistance in immigration process and any other customer service duties related. Resolve issues and ensure the guests are happy with the resolution.

Miami, Florida, Estados Unidos

Part-time job (onboard cruise ship). Take care of children of ages between 1 to 9. Different activities such as feeding them, playing games, telling stories, taking them to the bathroom, taking them to bed.

Miami, Florida, Estados Unidos

Greeted guests and sat customers at tables or in waiting areas. Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests. Accommodated guests with special needs, including accommodations for child seats and wheelchairs. Answered customers’ questions about hours, seating, current.

Miami, Florida, Estados Unidos

Specialty Restaurant. Determined the number of items required for complete food service in order to assist kitchen staff. Provided information to kitchen staff regarding customer allergies, dietary needs, and other special requirements. Responsible to added special garnishes to enhance flavor and the appearance of the served dishes. Provided guests with.

Miami, Florida, Estados Unidos

Worked in the buffet area. Set up, replenished, served and cleaned the buffet line. Provided friendly and professional food and beverage services to guests and crew.

Bogotá, Distrito Capital, Colombia

Entered sells into the system, sells reports, analysis, charts and budgets, using as main tools Microsoft Excel and Access. Responsible for controlling and managing critical information regarding sells made per person, confirming accuracy and compliance with policies and procedures of the company.

Bogotá, Distrito Capital, Colombia

Provided customers with information about potential service upgrade, account changes, and assisted in cellphone's configuration services available. Communicated effectively to appease angry customers by suggesting the best ways to resolve service and billing issues. Provided excellent customer service by continually searching for deals and best prices for.

Tecnico Profesional En Lenguas Modernas, Marketing, Languages - English

Online Course, Sales And Commercial Management

Online Course, Basics In Tourism Management