Nyeasha K. Email & Phone Number

Atlanta, Ga, Us

Atlanta Metropolitan Area

Atlanta, Georgia

- Client advocate, building & strengthening relationships through customized service- Analyze client accounts and HCM/HRIS setup, identifying inefficiencies and develop solution strategy- Collaborate with internal teams on project execution, maintaining accountability and updating stakeholders - Educate and train clientele on software, proactively identifying new service opportunities

Greater Atlanta Area

I enjoyed connecting with clients & building relationships that reached beyond 'just another sale/account'. Investing time to learn their needs, concerns, expectations and goals provided insight for strategy design to align service offerings fit for their success. -Provided personalized service; increasing new sales & recurring revenue retention-Managed day to day activities & escalation resolution-Proactively monitored account sales opportunities-Coordinated business reviews, assessing satisfaction & growth potential-Conducted onsite meetings and new client on-boarding presentations-Served as liaison, collaborating with vendors, contractors, and internal departments for project & procurement execution-Improved workflow processes for cross-departmental service delivery-Maintained communication continuity

Greater Atlanta Area

I championed various aspects of human resource and relations, serving as primary source for employee inquiries while managing business operation accounts and compliance.-Managed payroll, benefits administration, and personnel records-Established State and Federal employer operation accounts; maintained compliance requirements-Designed benefit plan offering and negotiated contracts-Managed plan renewals and enrollments-Managed multiple carrier and administrator transitions; facilitated 401k administrator transfers-Executed personnel and cross platform benefit mergers for corporate acquisitions-Resolved benefit disputes, conducting in-depth research and carrier collaboration on employee behalf-Conducted interviews with department managers; completed background, reference, & I-9 verification-Formulated employment contracts (NDA, New hire, Temporary/Internship, and Retirement/Severance)-Primary resource for employee inquiries and concerns

Greater Atlanta Area

-Managed Accounts Receivable and Accounts Payable-QuickBooks, bank and credit card account reconciliations-Monitored COGS and coding accuracy-Invoice generation and payment processing-Managed client contracts-Invoice/Payment dispute resolution; collections management-Assist CPA with reporting and year end tax preparation-Oversee multiple accounting software & CRM transitions-Trained new department employees

Greater Atlanta Area

-First contact for client inquiries; provided resolution assistance-Monitored CRM system for case management, delegate assignments to appropriate team/staff-Managed day to day office activities-Procured office equipment and supplies-Vendor management-Corporate event, travel and lodging planning-Project management, corporate office transitions-Executive Assistant to CEO