Jeff Nye Email & Phone Number

New York, Ny, Us

Responsible for assisting with Security Hygiene project at T-Mobile.Duties included:- Assessment and recommendations of remediations for insecure Active Directory configurations- Enforcement of account naming, typing, and password rotation standards to comply with T-Mobile policy- Cross-functional communication with other internal teams to identify opportunities to modify existing processes to increase security- Assisted with tier 1 ticketing support queue for team- Other duties as assignedAccomplishments included:- Identification and remediation of 140,000 insecure Active Directory accounts- Development of Powershell scripting to report and remediate insecure Active Directory accounts- Collaborated with internal teams (messaging and Azure) to identify and remediate orphaned system accounts

Bellevue, Wa, Us

Server team supplementary support including:- Active Directory administration (GUI and powershell)- Office 365 and Exchange administration- VMware Horizon and vSphere administration- Azure and Azure Active Directory administration- Troubleshooting and resolution of issues on VMware Horizon thin and thick clients- Resolution of escalated tickets from desktop and application support teams

Seattle, Wa, Us

Contract position, updating Microsoft 365 and Azure infrastructure and assisting with building Duo integration solutions.- Azure and Azure Active Directory administration, including conditional access policies, resource groups, backup and restore, migrations, permissions- DNS management including A, AAAA, TXT, CNAME records and SPF/DKIM/DMARC record management- Linux server administration (Ubuntu 16.04) including user and group management, configuration of SSH authentication via SSL certificate, patch management- Office 365 administration including licensing, mailbox management and configuration, shared mailboxes- Configuration of Grafana monitoring of Linux hosts and other critical infrastructure

Menlo Park, Ca, Us

Provided walkup desktop support for 350+ Oculus AR/VR employees at Seattle Stadium campus, enterprise-wide support via chat functionality (Bomgar) and fill-in support at other campuses as business needs dictated.- Worked with cross-functional teams including Client Platform Engineering, Enterprise Network Engineering, Messaging, Corporate Security, and Network Security to resolve customer issues and deliver projects.- Served as networking SME for Seattle teams, working with enterprise network teams to escalate and resolve network issues across Seattle and Redmond campuses. Configured network gear via software defined networking (Python). Installed distribution and access layer switches. Worked with vendors to install and test Meraki access points.- Exchange and Office 365 administration including licensing, calendar and delegate permissions, creation and management of distribution lists. Managed via PowerShell and GUI.- Provided mobile device support and troubleshooting including iOS and Android, Mobile Device Management, Duo 2-Factor Authentication.- Initiated and proactively planned and executed cleanup and organization of long-neglected helpdesk space into more effective configuration for quick resolution of customer issues. Implemented touchscreen customer satisfaction device at this location.Technologies:Operating systems supported included Windows 10, MacOS (Catalina, High Sierra), Linux (Fedora, Ubuntu, CentOS).

Menlo Park, Ca, Us

Provided walkup desktop support for 350+ Oculus AR/VR employees at Seattle Stadium campus, enterprise-wide support via chat functionality (Bomgar) and fill-in support at other campuses as business needs dictated. Occasionally supported Facebook teams. Moved to permanent employee.

Seattle, Wa, Us

• Provided support for 4000+ users in third busiest walk-up support location on Seattle campus, including Windows troubleshooting & support, Mac troubleshooting & support, hardware repair, VoIP setup & administration, VPN administration, hardware inventory & ordering.• Resolved an average of 20 tickets per day with a 97% customer satisfaction rating.• Led above office for three months while lead technician was out working on projects, including scheduling & training of staff, supervision of daily tasks for four technicians, and handling customer escalations & special projects.• Took on role as networking SME for Seattle campus, including assisting Global Operations with troubleshooting of wired and wireless networking issues, configuration of access and distribution layer switches, Aruba WAP administration & troubleshooting.• Created documentation for IT Support Engineers to use while performing troubleshooting and configuration of local network infrastructure.• Provided remote assistance via chat support to customers worldwide using Bomgar.• Currently leading infrastructure and IT office buildout for new 2000+ customer Amazon office location, including network configuration and troubleshooting, establishing guidelines for customer service for staff, and completing pre-opening tasks on assigned timelines.

Seattle, Wa, Us

• Provided support to 500+ employees globally, both deskside and remote using GoToAssist. Operating systems supported included Windows 7 through Windows 10, Windows Server 2003 through 2012 R2, and Mac OSX. Software supported included Office Suite, Adobe Creative Suite, VPN (WatchGuard SSL VPN client and Microsoft DirectAccess), Citrix suite (GoToMeeting), and WatchGuard internal tools.• Served as primary on-call contact for incident response outside of business hours. Led incident response for business critical outages, including triaging issues and identifying internal resources that were needed for resolution (systems engineers, network engineers, and internal development resources). Provided incident timelines and assisted with post-mortem evaluation of incidents.• Active Directory administration including new user creation, editing of user attributes, Group Policy updates, and group maintenance. Some PowerShell scripting for automation of these tasks.• Office 365 administration including license management, user management, group creation, sync from on-premises Exchange environment, email delivery troubleshooting including mail trace and spam filtering.• VoIP administration including new user setup and troubleshooting. Worked with VoIP vendor and network engineers to push chronic call quality issues to resolution. Held weekly calls with VoIP vendor to discuss and resolve open issues.• Network troubleshooting from OSI Layer 1 through Layer 7, including LAN/WAN issues, wireless issues (RADIUS authentication), firewall and proxy issues.• Primary responsibility for training new Service Desk personnel on WatchGuard technology and processes.• Project leadership including change to new tech recycling provider, change of printing and imaging vendor, and purchasing planning for PC and Mac hardware.

Durham, Nc, Us

• Provided support to 300+ employees globally, both deskside and remote using GoToAssist. Operating systems supported included Windows 7 through Windows 10 and Mac OSX. Software supported included Office Suite, Adobe Creative Suite, Citrix Suite, and Avalara internal tools.• Active Directory administration including new user creation, editing of user attributes, Group Policy updates, and group maintenance.• Office 365 administration including license management, user management, group creation, sync from on-premises Exchange environment, email delivery troubleshooting including mail trace and spam filtering.• Network troubleshooting from OSI Layer 1 through Layer 7, including LAN/WAN issues, wireless issues (RADIUS authentication), firewall and proxy issues.

Provided sales consulting for clients in multiple industries. Grew sales pipeline, managed the marketing and day to day business and offered training.

Seattle, Wa, Us

Associate'S Degree, Network And System Administration/Administrator

Philosophy