- Ensure smooth operation of the Group's• Manage.• Process of complaints and IT requests.• Manage subcontracting.• Escalations managment.• Deployment and configuration of the ticket management solution.• Responsible for the resourcing and development of the team, including the preparation and coordination of service transition activities.- Digitalisation : planning and workflow process.- Training, support and supervision of new recruits.- Development of the specifications for new applications requested by the various departments (functional and technical requirements).

System administrator.Managements of the group's fixed and mobile telephony fleet.Management and purchase of materials.Responsible for system security.

Installation and technical support level 2 of network equipment: switch, access point D-Link, Dell Server,...). Hardware repair (PC, Printers,...) and software maintenance (meeting the needs of users).Audit and install IP network infrastructure (preparing the equipment’s repository and improving QOS).

Cabling and identification of ports on the new building.Updating of the hardware management application.Developing a monitoring application for IT-Equipment’s.

IT-Technician: meeting the needs of users (installed and repaired hardware and software).Administrative agent: assistant to deputy director.Registrar.Coordinating of counting on election day.

Designed of a smart alarm system based on RFID Technology.