-Assist individuals with creating and achieving their employment goals-Develop strategies for individuals to overcome barriers in the workforce-Provide ongoing support to individuals in their jobs, mediating communication between employers and their employee-Apply person-centered practices to every aspect of the employment process-Implement discovery-based approaches to enhance the job seeking experience for the individuals we serve-Work collaboratively with individuals’ teams through effective communication -Adjust to policy and procedure changes as the field evolves

-Lead team members by assigning task and offering support to complete objectives-Provide and presented training of procedures and product knowledge to the team-Assist customers in finding solutions for their pets’ health and behavioral needs using creative problem-solving strategies-Embrace ideals set forth by Chuck & Don’s such as sharing knowledge through teamwork and being empowered to do the right thing

-Identified barriers to employment and researched disabilities to help people learn about their needs and reach successful outcomes-Demonstrated case management and tracked timelines according to state law and Vocational Rehabilitation Services policy-Worked cooperatively with Vocational Rehabilitation partners to arrange referrals and provide follow-up-Worked with transition-aged students on eligibility, priority of service, plan development, and career exploration-Used American Sign Language to communicate effectively with members of the Deaf and Hard of Hearing community-Observed and practiced counseling techniques such as Person-Centered counseling and Motivational Interviewing

-Provided employment-related services to individuals who are DeafBlind or Blind-Coached individuals on the job in order to reach their employment goals-Encouraged individuals with multiple disabilities to perform work tasks with increased independence-Communicated via Tactile American Sign Language with individuals who are DeafBlind

-Scheduled, created and maintained confidential client files while working cooperatively with Office Lead and Tax Professionals-Engaged in outreach by reminding previous clients of our services

-Recruited and managed schedules of volunteers in the Adult Basic Education program-Oriented volunteers and advised them on how to work with participants who are Deaf, Hard of Hearing, or have multiple disabilities-Worked cooperatively with office staff and teachers to meet student needs-Communicated via American Sign Language to work with participants, staff, and volunteers

- Worked independently and with team members to cover a high traffic service point- Served a diverse and international clientele, with varying degrees of English proficiency- Guided customers through querying and navigating multiple online tools to find research materials- Prepared Library statistics using Excel- Assisted with development and improvement of training materials- Trained of new student employees- Supervised student employees on the evenings and weekends- Responsible for opening and closing the library building- Aided in the maintenance of the library bookshelves, resources, and furniture

- Office/clerical responsibilities including filing, inventory control, restocking, overdue and billing notice preparation.- Library and Interlibrary concierge service, providing articles, books and other materials to our patrons as well as patrons in other libraries with use of inventory software including VDX, ILLiad, Millennium- Responsible for opening and closing of the Library building.- Providing customer service to a busy service desk, including Library transactions, directional questions, patron registration, computer and database troubleshooting, incoming phone request and inquiries- Complete Collection Services duties such as book and journal processing and invoice filing

-Drove volunteers to and from volunteer sites in a safe and timely manner-Tutored children K-12 in literacy and math-Acted as a mentor and role model to students-Attended training sessions throughout the semester for job development

Price Analyst:- Operated scanning equipment to analyze prices and determine their accuracy- Utilized computer and printer equipment to correct inaccurate prices- Prepared for store-wide audits of price accuracy- Completed weekly store-wide price changes for new sale weeksCashier:- Processed customer payments by cash, debit, gift, credit card, WIC payment, and EBT payment- Inquired about guest experience and resolved customer conflict- Answered telephone calls regarding store hours, products available, and in-store inquiries - Stocked product at the cash registers, such as candy- Bagged groceries in an organized and efficient manner

- Processed and completed invoices of magazine and book orders- Stocked magazine and book drops in preparation for filling orders- Scanned product brought back to the store and completed paperwork of the returns