Nyisha Freeman Email and Phone Number

Ensure effective communication between customer service representatives, technicians, and customers in scheduling service and addressing concerns. Answer incoming customer calls on multiple lines.Assist established and new customers.Manage assigned routes.Create service orders.Increase daily production. Communication skills, computer proficiency and the ability to coach and guide customer service staff. Handle billing inquiries and attend to accounts payable/receivable, run daily reports, ability to multi-task.

Typing memos and letters, keeping calendars, scanning and electronic filing.Vendor contact and follow up Client contact and follow up Computer work: Internet searches and Database entries Basic administrative duties/ office work

As an Inbound Customer Care Representative, manage a customer base that consists of both prospective and existing customers. Receive inbound phone call in order to manage and service customer accounts, up-sell and cross-sell various products and services, and increase revenue and strategic product sales. Trained to focus on one specific client and provide service and sales services for that client on a long-term basis. Build rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training.• Use decision-support computer software programs to respond to common customer work/service order inquiries and requests.• High amount of customer interaction over the phone. Ensure that customers understand product information, and be able to provide additional information to customers as needed• Listen attentively to customer needs and concerns; demonstrate empathy.• Prepare complete and accurate work and update customer file.• Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.• Effectively transfer misdirected customer requests to an appropriate party.