General Manager
CurrentResponsible for the leadership and mentoring of the Experience Guide, Massage Therapy, and Management teams while overseeing seamless operations of the business.Maintain meaningful, positive relationships with team and guests.Recruit, interview and hire team members. Train and champion team members growth through feedback and acknowledgment.Works side by side with team leading by exemplary example. Resolve guest issues and employee relations in a manner reflective of brand truths.Adhere to budget and financial goals. Document and deliver performance management as needed. Develop goals and guide team members in goal achievement. Manage inventory. Ensure compliance with health & safety standards, and massage therapy laws.Perform basic accounting duties, such as recording daily cash flow. Monitor and prepare payroll in coordination with accounting department.Build and maintain team schedules to maximize productivity and efficiency.Collaborate with Leadership Team to ensure best practices and foster innovation.