Flight builds world-class customer experience teams for growing startups who put people first.

www.nykkiyeager.comI offer strategic customer experience support for growing businesses and career coaching for individual contributors and new leaders. Past projects have included: -Advising on and building the support operations infrastructure for an e-commerce startup-Improving customer onboarding for a software startup -Writing blog articles on customer support and success leadership for a variety of companies-Creating and implementing the email marketing strategy for a women's apparel brand-Overhauling the messaging and branding for an B2B services company-Initiating partner marketing efforts for an online community

Helping early-stage founders building the future of learning and work as a Customer Experience Advisor. The community includes 60 founders from over 20 countries, who have raised $9M in funding since the program launch.

Providing 1:1 customer success, marketing, and leadership mentoring to entrepreneurs starting and growing their own businesses through GrowthMentor, a curated platform of invite-only startup and growth marketing mentors who have proven experience in their fields.

Support Driven is a community of people in Customer Support and Success helping each other. I've enjoyed being a mentor in their Aspire program, hiring and being hired by fellow members, giving and receiving advice in their highly-active Slack workspace, and attending, volunteering, and speaking at their conferences.

ipsy is an online community that inspires women around the world to express their unique beauty.

LoyalTree is a mobile customer loyalty platform that's changing the way businesses attract, engage, and retain customers. My team was responsible for customer success, customer support, and marketing.

Lockerz is a social commerce company that aims to be the homepage of Generation Z. My team was responsible for providing e-commerce customer support and forum management for a membership of 15 million, as well as participating in other key parts of the customer experience including social media engagement, email campaigns, promotions, and the Lockerz brand ambassador program.