• Oversee and Managed over 100 associates in the customer returns area as the only manager in the department for over a year • Support, Mentor, and motivate salaried and hourly workforce.• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance.• Professionally developed and coached multiple tier 3 associates to promote to tier 4’s• Manage safety, quality, productivity, and customer satisfaction yield across multiple departments.• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to develop plans to meet business objectives.

• Liaison between offices in China and America, ensuring that customer orders were being fulfilled in a timely manner. • Worked closely between the warehouse and office employees to ensure that communication was being pushed through on what was needed • Worked directly with the CEO to help facilitate Expo’s demonstrating our product across four different states. • Personally, delivered products to customers when quotas had to be meet.

• Was provided one week of training then given multiple clients. As a result, I was able to help 10 clients close on their homes within a span of 3 weeks.• Alert working at the company for only four weeks, I received a promotion to be the sole pre-closer for all of KW realtors in the area. • Was able to step in and take care of other pre-closer clients while they were out of the office.• Handled over 20 clients at a time, keeping up with each of their personal records. Ensuring that they would reach their closing date on time.