Nyman Coderre Email & Phone Number

Fort Worth, Texas

Las Colinas, Tx

I oversaw various bankruptcy portfolios, servicing banks, lenders, and credit unions comprising of Chapter 7, 11, and 13 auto, credit card, and unsecured loans.I developed and maintained professional relationships with multiple auto finance companies and legal professionals.I oversaw and administered execution of all bankruptcy activities, including delivery of agreed orders, restoration / dismissals of cases, motions for relief, objections, and submissions.I oversaw the execution of day-to-day activities with focus on proof of claims, reaffirmation agreements, legal assessments, and referrals consisting of adversaries, while ensuring quality and reliability of all team members.Selected Accomplishments:• Increased servicing of the portfolio from 50% of new bankruptcy filings to 85% by winning champion/challenger pilots.• Enhanced efficiency by 30% through integration of automated data transfer process between client and service provider.• Played key role in maintaining and surpassing yield rate of total payment collections and outstanding bankruptcy balances by 3%.• Received client satisfaction rating of 99% through training of customer service and bankruptcy agents on policies/procedures.

Dallas/Fort Worth Area

I oversaw day-to-day operations and maintained all production levels and quality of team members, including data validation, research, and document management to meet assigned targets.I led team of 10-12 quality analysts to perform multiple tasks for a top four U.S. bank anti-money laundering project.I executed document development and remediation analysis for a top four U.S. bank to provide strategic solution for OCC complaints.I delivered key training to inexperienced staff members related to bankruptcy 101, project procedures, and client requirements.I reviewed a top four U.S. bank bankruptcy portfolio to conclude qualification of mortgage loans for release.Selected Accomplishments:• Spearheaded team of experts, recognized for completing more than 20k quality reviews of anti-money laundering project, resulting in exceeding customer expectations.• Received acknowledgement for resolving DOJ and OCC complaints with 100% quality score by carrying out approximately 10k+ bankruptcy reviews and audits.

Irving, Texas

I oversaw portfolio consisting of Chapter 7 and 13 auto loan bankruptcy cases.I interacted with multi-disciplinary personnel, including trustees, attorney's, third party bankruptcy vendor, borrowers, and compliance/litigation departments on regular basis.I analyzed performance of internal staff to ensure delivery of excellent customer service while monitoring portfolio performance. I collaborated with third-party bankruptcy vendor to collect all legal documents required to process proof of claims and manage all litigation matters.I assessed all reports on daily basis to ensure proper maintenance of loans through monitoring of bankruptcy life-cycle events.I provided effective advisory services to program leadership staff on policy development and current events to resolve issues with our vendor partner.Selected Accomplishments:• Formulated and implemented new QA standards by coordinating with internal quality team.• Developed and maintained documents of more than fifty bankruptcy processes and procedures for compliance.• Achieved 2014 Exeter Star Performer award for demonstrating excellent performance and quality management skills.• Designed and introduced new decisions/business process models by overhauling outdated business processes and procedures.• Played key role in achieving assigned targets and business objectives through optimization of operational efficiency and decision-making process by suggesting improvement plans.

Dallas/Fort Worth Area

I led team of 20 admin managing a portfolio of thirty clients, consisting of Chapter 7, 11, 12, and 13 bankruptcy cases as well as analyzed staff performance per company procedures within calibration sessions with clients to ensure delivery of top-notch customer service. I assessed proof of claims/supplemental claims and conducted research to audit legal documents for quality assurance and accuracy, prior to filing with the courts. I implemented procedural updates and delivered training to staff by reviewing monthly quality performance. I formulated and shared quality analysis reports with senior management, based on required information and trends, such as failed processes, stability studies, improvement plans, and re-validations. I produced MIS reports for statistical performance analysis and distribution of tasks.Selected Accomplishments:• Partnered with inhouse legal counsel to achieve a 100% filing rate on bankruptcy cases.• Recognized for successfully completing proof of claims and special notices for mortgage loans in bankruptcy.

I held various roles held during my tenure at Citigroup ranging from Customer Service, Account Management and Quality Assurance within the credit card operations portfolio.Citigroup Experience:• Senior Customer Service Supervisor | Citicorp Credit Services Inc., 2006 – 2009• Quality Assurance Specialist | Citicorp Credit Services Inc., 2005 – 2006• Private Label Account Manager | Citicorp Credit Services Inc., 2003 - 2005• Executive Correspondence Account Manager | Citicorp Credit Services Inc., 2001 - 2003• Research Specialist| Citicorp Credit Services Inc., 1998 - 2001