Nyman Coderre Email & Phone Number

Fort Worth, Texas

Las Colinas, TX

• I oversaw various bankruptcy portfolios, servicing banks, lenders, and credit unions comprising of Chapter 7, 11, and 13 auto, credit card, and unsecured loans.I developed and maintained professional relationships with.
• Increased servicing of the portfolio from 50% of new bankruptcy filings to 85% by winning champion/challenger pilots.
• Enhanced efficiency by 30% through integration of automated data transfer process between client and service provider.
• Played key role in maintaining and surpassing yield rate of total payment collections and outstanding bankruptcy balances by 3%.
• Received client satisfaction rating of 99% through training of customer service and bankruptcy agents on policies/procedures.

Dallas/Fort Worth Area

• I oversaw day-to-day operations and maintained all production levels and quality of team members, including data validation, research, and document management to meet assigned targets.I led team of 10-12 quality.
• Spearheaded team of experts, recognized for completing more than 20k quality reviews of anti-money laundering project, resulting in exceeding customer expectations.
• Received acknowledgement for resolving DOJ and OCC complaints with 100% quality score by carrying out approximately 10k+ bankruptcy reviews and audits.

Irving, Texas

• I oversaw portfolio consisting of Chapter 7 and 13 auto loan bankruptcy cases.I interacted with multi-disciplinary personnel, including trustees, attorney's, third party bankruptcy vendor, borrowers, and.
• Formulated and implemented new QA standards by coordinating with internal quality team.
• Developed and maintained documents of more than fifty bankruptcy processes and procedures for compliance.
• Achieved 2014 Exeter Star Performer award for demonstrating excellent performance and quality management skills.
• Designed and introduced new decisions/business process models by overhauling outdated business processes and procedures.
• Played key role in achieving assigned targets and business objectives through optimization of operational efficiency and decision-making process by suggesting improvement plans.

Dallas/Fort Worth Area

• I led team of 20 admin managing a portfolio of thirty clients, consisting of Chapter 7, 11, 12, and 13 bankruptcy cases as well as analyzed staff performance per company procedures within calibration sessions with.
• Partnered with inhouse legal counsel to achieve a 100% filing rate on bankruptcy cases.
• Recognized for successfully completing proof of claims and special notices for mortgage loans in bankruptcy.

• I held various roles held during my tenure at Citigroup ranging from Customer Service, Account Management and Quality Assurance within the credit card operations portfolio.Citigroup Experience:
• Senior Customer Service Supervisor | Citicorp Credit Services Inc., 2006 – 2009
• Quality Assurance Specialist | Citicorp Credit Services Inc., 2005 – 2006
• Private Label Account Manager | Citicorp Credit Services Inc., 2003 - 2005
• Executive Correspondence Account Manager | Citicorp Credit Services Inc., 2001 - 2003
• Research Specialist| Citicorp Credit Services Inc., 1998 - 2001