Nyoka Cresap Email & Phone Number

Algonquin, Illinois, United States

United States

United States

Buffalo Grove, Il

• Reduced and controlled expenses by negotiating invoices and contract review• Provided support to the vendors and subcontractors • Discovered and addressed over billing and instances of fraud• Managed high volume of calls in Que• Superior customer service, while committing to company scope

• Partnered successfully with sales, design center, and closing department to produce positive outcomes.• Reduced and controlled expenses by ensuring the most cost effective production methods were used• Diligently maintained safety and quality standards • Planned, established, coordinated and adjusted work procedures to meet aggressive production schedules • Maintained and enforced a safe and clean working environment • Managed production activities of all trades to assure closing dates were met• Supervised production schedules, production quality and on time deliveries• Trained Customer Care Managers on inspection and repairs

• Maintained production schedules, material orders, and delivery dates • Inspected product quality to guarantee compliance with field contracts and the companies, quality, policies, and procedures• Completed key projects on time, on budget, and with high level of accuracy• Escalated safety and quality issues and initiated remedial actions promptly• Coached employees in developing and achieving individual performance goals• Attended and assisted in monthly safety meetings to ensure trades operation safety• Communicated operational issues and changes on a regular basis• Coordinated and monitored tradesman for large repairs in homes• Exceeded customer expectations many times by maintaining day to day operations and communicating