Nyree Johnson Email & Phone Number

Rockhampton, Queensland, Australia

A critical role across the Customer Operations Group which is responsible for leading and implementing a fresh approach and innovative resourcing and workflow strategies to deliver first contact resolution and improve customer experience. Accountable for ensuring resourcing strategies given are low cost and aim to outperform industry benchmarks for.

Rockhampton, Queensland, Australia

Lead strategically while responsible for achieving customer service performance measures through the leadership and management of frontline employees. Customer Operations Officers provide end to end customer service from enquiry to allocation and scheduling of work via a multi-channel technology platform.

Rockhampton, Queensland, Australia

In the role of Business Manager, my core responsibilities encompass the strategic management of financial operations, including the forecasting of cash flow and sales, alongside the diligent monitoring of profit and loss statements. I spearhead all marketing and advertising initiatives, driving measurable profits and ensuring a robust return on.

This brand is powered by Johnson’s 4WD and the role responsibilities are the same.

As a freelance newspaper columnist, I create insightful and engaging content on a broad range of topics, aiming to connect with the publication's audience. I rely on my expertise and unique perspective to weave compelling narratives, working independently to meet deadlines and ensure consistency in my writing style across all my columns.

Responsible in ensuring the elements of the Yurika Program of Work for key design, construction, and project support teams from internal and external engagements is programmed and scheduled to meet required time, cost and quality parameters in order to deliver the program in full, efficiently, effectively and safely.

A/Team Leader – Customer Operations | Central West, Bundaberg Burnett & Capricornia

Rockhampton, Australia

Develop and implement the strategic resourcing and capacity plans for the Customer and Market Operations Group which includes forecasting, long term and short-term planning, scheduling of staff, real time performance management, on-call roster creation and maintenance and performance reporting for the Customer and Market Operations Group. Especially.

Rockhampton

Develop & implement effective short & long term forecasts & capacity plans that accurately predict network business requirements across customer interactions e.g. inbound/outbound calls, emails, social media, web forms etc. Develop, implement & maintain all rosters & schedules to meet the forecast workload for all activities relating to the Network.

Rockhampton, Australia

A strong performer responsible for delivering an outstanding customer experience while assisting clients with their banking transactions and needs. Providing end to end service by ensuring each consumer was aware of the services available to them and offered an increased awareness of financial health, stability and security.Selected accomplishments include.

Brisbane, Australia

As the Business Support Officer it was a responsibility to provide personal assistance to the Contact Centre Manager as well as support the Leadership Team and complete general administration tasks. Disaster response planning and business continuity were a priority.

Brisbane, Australia

A key component to the contact centre environment in ensuring the workforce is managed efficiently with regards to forecast requirements, creating rosters and optimising the workforce. Analytics and recommendations to the Management and Leadership Team conducted.

Brisbane, Australia

Provided administration support to the call centre for insurance policies which needed to be manually reviewed due to underwriting guidelines, while also taking care of escalated customer enquiries that required a higher level of authorisation.

Brisbane, Australia

Serviced customers’ needs with regards to their Insurance policies over the phone which also included selling new policies for assets acquired and cancelling policies where applicable.

Longreach

• This role began as a Traineeship to complete a Certificate Three in Business Administration. General administration duties were performed while learning as well as providing a communication channel between the Council.
• Completed Certificate Three in Business Administration

Graduate Diploma Of Management (Learning), Operations Management And Supervision

Graduate Diploma Of Strategic Leadership, Leadership

Advanced Diploma Of Leadership And Management

Pathways To Politics For Women

Diploma Of Business Administration

Diploma, Business

Positive Leadership Short Course

Small Business Management

Financial Services (Accounts Clerical)

Certificate Iii, Small Business Administration/Management