Nyron Ali work email
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Nyron Ali personal email
Customer service focused Technical Support Specialist with over 10 years of career experience in Help Desk and Client Support environments. Highly adept in systems analysis diagnostics andtroubleshooting. Exhibits excellent organizational and problem-solving skills. Works well in team environments and recognized by management for accomplishments through Bravo Awards.Core strengths include:■ Experience with Microsoft servers and related technologies including MS ActiveDirectory, MS Entra ID, MS Office 365, Exchange Mail and SharePoint■ Hands-on training, skills and work experience in computer networks including installation, configuration, maintenance, security and troubleshooting■ Knowledge of networking technologies including routers, switches, cables & protocols■ Installation and troubleshooting TCP/IP, DHCP, DNS, WINS, VPN, RAS & LAN■ CompTIA A+ Certified, ITIL V3
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It Support SpecialistHusky TechnologiesMississauga, On, Ca -
Information Technology Support SpecialistSierra Supply Chain Services May 2023 - PresentMississauga, Ontario, Canada▪ Deliver Tier I & Tier II technical support for Head Office staff with their IT equipment and software issues▪ Monitor, prioritize, assign and complete user support requests using ticketing system (N-able MSP Manager). Ensuring SLAs are maintained▪ Perform onboarding and offboarding of users▪ Onsite and remote IT user support for plants (Sierra Cold & Sierra Processing)▪ Perform asset inventory, conduct audits for hardware and software licenses▪ Set up and repair computer equipment and related mobile devices▪ Liaise with vendors to optimize support and functionality▪ Assist with various projects, including researching new technologies, testing, deployment and documentation of SOPs -
Information Technology Support SpecialistM&M Food Market Jul 2018 - Mar 2023Mississauga, Ontario▪ Provided technical support to all Head Office departments and clients for hardware and software products ▪ Provided hardware/software technical support for all Corporate and Franchised M&M Stores across Canada ▪ Responded to and resolved help desk tickets/requests▪ Administrated infrastructure, including firewalls and malware protection software▪ Installed and tested computer related equipment▪ Application installations, maintenance, documentation and support of mobile technologies▪ Email and phone system administration▪ Participated in 24/7 on-call support for system availability and client support -
Information Technology Support AnalystCanada Bread Company, Limited Oct 2015 - Sep 2017▪ Ensured that the Global Service Desk and Service Delivery Towers is delivering “Good, to Great” customer satisfaction▪ Acted as Business IT first point of contact to the Technical Field Service Team and other Service Delivery Towers for escalations and problem resolution assistance▪ Acted as Business IT first point of contact for Bimbo Canada Associates for inquiries, escalations and problem resolution assistance▪ Reviewed and analyzed the Bimbo Canada incident and service to identify potential gaps and improvement opportunities▪ Actively participated in Service Delivery Process improvement analysis activities to provide recommendations to the Business Information Technology Process Excellence Leadership▪ Monitored and reported on performance metrics such as the number of calls received, the number of calls closed on first contact, the number of open calls and the number of open aged calls -
Client Support AnalystMaple Leaf Foods Inc Jul 2012 - Oct 2015▪ Process PC hardware, business software and operating system related Issues and requests received through tickets▪ PC peripherals support (network and stand-alone printers, multi-function devices, thin clients, RF systems)▪ Network connectivity support (connectivity support for all end-user devices - wired and wireless)▪ Mobile device support (blackberry/BES, smart phones, tablets)▪ Ticket captain for all regional teams; responsible for issue escalations and ticket queue management -
Service Desk AnalystMaple Leaf Foods Aug 2007 - Jul 2012▪ Provided effective IS support to internal clients and maintained excellent customer service levels through the timely resolution, referral and follow-up of user reported problems and inquiries▪ Provided end-user technical support for Windows 7/XP, MS Office 2003/2007/2010, printers and business applications used within organization▪ Logged and addressed all incidents and requests with the approved procedures and tools▪ Prioritized and assigned tickets to other support groups in accordance to defined Service Level Agreement ▪ Ensured that severity-1 incidents are given the highest urgency and triaged to the proper teams and appropriate communications are sent out▪ Processed and maintained incident queues for MS System Center Service Manager▪ Provided SAP system support
Nyron Ali Skills
Nyron Ali Education Details
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Devry College Of TechnologyNetwork Systems Specialist Diploma -
Quest Learnings North America Inc.Sap Erp Certification Training In Basis
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Bsc.Honors
Frequently Asked Questions about Nyron Ali
What company does Nyron Ali work for?
Nyron Ali works for Husky Technologies
What is Nyron Ali's role at the current company?
Nyron Ali's current role is IT Support Specialist.
What is Nyron Ali's email address?
Nyron Ali's email address is nz****@****ell.net
What schools did Nyron Ali attend?
Nyron Ali attended Devry College Of Technology, Quest Learnings North America Inc., University Of Toronto Scarborough.
What are some of Nyron Ali's interests?
Nyron Ali has interest in Snooker, Cricket.
What skills is Nyron Ali known for?
Nyron Ali has skills like Troubleshooting, Technical Support, Operating Systems, Sap, Computer Hardware, Windows, Process Improvement, Active Directory, Itil, Business Analysis, Hardware, Software Documentation.
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