Nyssa Kirk Email and Phone Number

1st and 2nd level support Remote desktop diagnostics and resolution for Hardware/Software External Mail flow Management using FOPE Incident, Request and Change management Call conflict resolution and Customer Service Service delivery for service Level Agreements Working in an ITIL based environment. Manual Installation of Software Phone and User Configuration Using Cisco Unified CM Console System version: 7.1.3.3290 DFS network namespace Basic support of Airwatch Mobile Device Management – Configure user accounts, basic trouble shooting Basic support of Blackberry Enterprise Server Configuration and Email activation Working across Diverse Global networks and environments (7 main sites supported in APAC Region plus rollover for EMEA and Americas) supporting 22000 Users globally. SOE and imaging of Windows desktops Physical installation of desktops, laptops and peripherals Manage the repair of desktop equipment through the appropriate third parties Raising calls to and assisting warranty vendors and 3rd parties as required in the resolution of issues. Adhering to all client processes and procedures relevant to operational duties. Experience in: Windows 7/10 PC operating systems, SCCM Remote computer management and software installation, Microsoft SCSM, Microsoft Office Professional Plus 07\2010 Suite including Lync 2010/2013, Exchange Server 2010, CITRIX environment - v4.1and v6.5, Active Directory Administration, Device and user configuration in Cisco Unified CM Console System version: 7.1.3.3290 Contacting 3rd party prospects for remote support of future projects Maintaining Excel databases

BHP Billiton Iron Ore Yandi, Providing administrative Support to the Mining Dpt Welcome packages for New starters Travel coordination (flights and accommodation) Spreadsheets and reports (Microsoft Excel) Office Management Records Management Database Administration Data Entry Filing Binding Liaising with Superintendents/Supervisors and Operators Purchasing Submission of IT requests Processing Leave Requests Updating Mining Departments Rosters

1st and 2nd level support Remote desktop diagnostics and resolution for Hardware/Software 1st level Exchange administration 1st level Active Directory administration Remote Desktop and Remote Assistance Providing support to Microsoft Office 07\2010 Providing Support for CPIS (Claims and Policy Information System) and CPJ (CPIS Java Components) Incident and Change management Call conflict resolution and Customer Service Service delivery for service Level Agreements Working in an ITIL based environment. Creating and ordering of Business Cards Creating and Issuing WorkCover QLD Authorised Persons Cards Managing the ordering of Telephony equipment Template Management for Microsoft Office 2010 Updating Access, Excel databases Updating Processes and Procedures documentation Creating/Updating Intranet pages through Squiz Administration Creating video/audio conferences in WebEx and managing WebEx bookings Using HoneyWell Systems to manage and supply Building Security Access for Employees

Senior Service Desk Operator/Escalations Technician January 09-June10 Connected Solutions Group, Providing 1st level Support to the Northern Territory Government IT Systems, Darwin, Northern Territory Remote Desktop Engineer June 2010 – Dec 2010 Connected Solutions Group, Providing 2nd level Remote Desktop Support to the Northern Territory Government IT Systems, Darwin, Northern Territory