-Designed twice a week e-blaster graphic highlighting product, achieved a 5% CTR consistently-Created 100+ images for the website, including product photos & banners-Developed virtual samples for clients & made adjustments based on their feedback-Worked with vector files, resolving issues to ensure high-quality final products-Developed templates for new products, including sizing for decoration-Prepared files for production, including screen print, laser engraving, stickers, & debossing

-Handled online orders by efficiently picking, packing, and preparing items for delivery or pickup-Ensured high standard of accuracy and quality control in orders-Communicated with customers to confirm order details, substitutions and preferences-Addressed customer inquiries and resolved issues promptly and store best practices-Collaborated with team members to meet daily order quotas and organization

- Consulted with client on website design, optimizing layouts for improved user experience & navigation- Capture & edit engaging video for social medias, Instagram & Facebook- Organized & optimized WordPress websites, decluttering pages & media, & integrating new photography- Assisted in updating copy & implementing changes, ensuring consistent & effectiveness of message

-Answered the phones to customer inquiries and took messages for sales associates-Scheduled customer deliveries and solved any issues that arise-Process end-of-day cash and balance the payment system -Helped customers with warranty claims and kept them informed during the process

-Administered questionnaires to individuals and households through face-to-face interviews-Organized data in the field and input data into the online database-Plan routes within assigned neighbourhoods and locate dwellings for interviews -Filled in paperwork depending on the day’s outcome and filed accordingly

-Designed unique graphics for company websites and social media, created templates and vector images for efficiency and longevity-Worked in a project team of five to help small businesses improve their online presence and business processes-Created Shopify websites & marketing campaigns using various media, including email and socials, launching a company’s first-ever email campaign-Enhanced SEO and overall functionality of company websites

-Stocked shelves and maintained inventory levels-Handled the till during high-pressure, fast-paced times, including holiday rushes-Dealt with multiple types of transactions, including gift cards, refunds and exchanges-Well-versed in all aspects of customer service, including loss prevention

-Worked on updating, verifying, and maintaining the appearance and accuracy of websites-Given creative control over a video editing project-Research into restaurants and food stalls in Toronto and Ottawa-Contacted restaurants for confirmation on operations